Question buyer changing their mind in Member To Member Support DO NOT DELETE

buyer changing their mind

wessonthe2nd — Tue, 09 Feb 2021 14:24:37 GMT

After winning an auction a buyer has messaged me saying they dont want the item and wont be paying for it. Im not sure what to do now?

Re: buyer changing their mind

tressygirl — Tue, 09 Feb 2021 14:48:48 GMT

As eBay have charged a seller fee the second that item sold, you have several choices now how to proceed to retrieve those fees, and finalise the transaction.

You can cancel the order from More Actions right of the item sold selecting Buyer requests to cancel, but the buyer here has to accept it, if they do not, you have to wait 10 days to close the request yourself. Seller fees then are refunded. Relist the item if you wish.

Or, most sellers would recommend opening an unpaid item case 48 hours after purchase from the Resolution Centre, link at foot of most pages. Close the case on day 5, seller fee is refunded. Relist item if you wish. You have 32 days from point of sale to open this case.

It gives the buyer an unpaid item strike on their account. If they gain two they cannot buy from the majority of sellers on eBay for a full 12 months, and makes them aware it is a serious business buying and not paying on eBay.

The buyer now, can issue you with a cancellation request. You have 3 days to accept. Fees refunded, seller performance is not affected, item is then free to relist.

Re: buyer changing their mind

**peaseblossom** — Tue, 09 Feb 2021 14:50:39 GMT

You can either cancel right away (the buyer would need to agree to that for it to work), or wait until 2 complete days after end of auction and do the Unpaid Item process as normal (closing after 4 days) which will give them a non-payment strike.

Both are done via More Actions, far right of item on your sold page on My ebay. Or on seller hub go to Orders find the transaction you want to cancel, and from Actions, select cancel order. More info about UI process:

http://pages.ebay.co.uk/help/sell/unpaid-items.html