Question Help with refund please!!! in Member To Member Support DO NOT DELETE

Help with refund please!!!

remduro — Tue, 09 Feb 2021 08:18:07 GMT

Hi,

I have returned a purchase (Women‘s Fur Waterproof Flat Shoes) because it doesn't fit for over 2 weeks now but yet to receive my refund. I have emailed the seller on more than 3 occassions now but no reply. Can you help please as this issue has been gragging for too long? Many thanks in advance.

I hope am using the right channel as tried to log this in with ebay directly on their site but all to no avail. Please note that the item has been returned back to them since the 22nd of January, even confirmed on Royal mail's site and that this issue can be sorted out asap -

Looking forward to hearing from you soon.

Thank you.

Remi.

Re: Help with refund please!!!

redwick1 — Tue, 09 Feb 2021 08:18:03 GMT

Did you send a returns request before returning the item as that is what you should have done

If the seller accepted the return then you send it back to the address given

You put the tracking onto the item and once the seller has it back then they should refund within 2 days

if they dont then you escalate to ebay

If you did not do that then you can not force the seller to refund

You dont just send it back to a return addresson the listing

How have you realised it should have gone back to a different address

Unless your return was accepted and can prove the item was returned to the correct address then you will not get a refund

Re: Help with refund please!!!

remduro — Tue, 09 Feb 2021 08:44:44 GMT

Thanks for your reply and help - As I mentioned in my post, I have never done a refund before so I didn't know or understand the process until now that I haven't heard back from the seller. All I did on Ebay was to click on the refund part and I got a reply back saying to send back before the 4th of Feb but not until now realised there was a different address to send the package back to. What I did was to retun package back to the address on the retun address on the item which was what I did for another item I retuned and have been refunded back within 5 days.
Surely the seller must have access to the retun address on the package else why would the addess be there, moreover it worked with the other item. Plus atleast the seller could at least try to reply back to me.