Question hacked account in Member To Member Support DO NOT DELETE

hacked account

anthonybrown55 — Mon, 08 Feb 2021 19:49:36 GMT

my account has been hacked,have spent over 10 hours on the phone to EBAY,I HAVE OVER 100000 ITEMS NOT BELONGING TO ME LISTED ON MY SITE,AND HAVE BEEN CHARGED £3300 FOR ITEMS I DIDNT LIST CANT GET THROUGH TO TALK TO AN EBAY REPRESENTATIVE TO TALK TO THEM,THE LAST TIME I SPOKE TO THEM AFTER WAITING 2 HOURS TO GET THROUGH I WAS CUT OFF THIS HAS NOW BEEN GOING ON FOR 4 DAYS EBAY ARE TOTALLY USLESS

Re: hacked account

ruby*tuesday — Mon, 08 Feb 2021 20:03:40 GMT

To be fair Ebay are Short Staffed and taking Calls at home apparently. You must have Clicked on a Phishing Email Link at some point. Try entering "Advanced Search" into Help and Contact at the top of the Page and Scroll down to the Phone Link for EBay to Call you back. Live Chat should also be available. Lines are open 8.00 am - 10 pm.

Change all your Passwords. Inform PayPal and your Bank.

Re: hacked account

fargvs — Mon, 08 Feb 2021 21:28:27 GMT

If your account has been compromised/hacked, you need to contact/alert eBay as soon as possible using these links >

Help & Contact
May be difficult to contact Customer Services, so instead of spending time on Phone calls ... use these links to change Passwords, report unauthorised use of your account and act on the instructions given to alert eBay, PayPal and your Bank immediately using the links and prompts given >

https://www.ebay.co.uk/help/account/protecting-account/get-help-hacked-account?id=4196

https://www.ebay.co.uk/help/home

https://www.ebay.co.uk/help/account/protecting-account/securing-account?id=4196&st=2&pos=1&query=Sec...

Re: hacked account

anthonybrown55 — Fri, 12 Feb 2021 04:27:36 GMT

Tried to help but didn’t,eventually sorted out with Ebay