Question eBay Managed Payments in Member To Member Support DO NOT DELETE

eBay Managed Payments

fliss_a — Sun, 07 Feb 2021 09:41:02 GMT

I have just been moved to mamanged payments and need to make a small refund to a buyer as I'd over estimated the postage charge. I am struggling to work out how to do it can anyone help please.

Re: eBay Managed Payments

pixiesen2012 — Sun, 07 Feb 2021 09:43:22 GMT

go to :-

seller hub >>> all orders

and use the drop down menu next to the item and choose 'refund' from the list

Re: eBay Managed Payments

fliss_a — Sun, 07 Feb 2021 09:54:11 GMT

Thanks very much, I'd never heard of, seen or used seller hub previously. Couldn't find it from my account but Googled it and got there OK.

Re: eBay Managed Payments

pixiesen2012 — Sun, 07 Feb 2021 09:58:46 GMT

now you are on managed payments you need to use the seller hub as it shows your payments etc