Question Returned TV came back Damaged in Member To Member Support DO NOT DELETE

Returned TV came back Damaged

vintage_restore — Wed, 03 Feb 2021 16:34:05 GMT

i sold a TV via Collection only, which they collected but afterwards told eBay it was not as described, eBay gave me no option but to send a return label due as they did not want to travel to return it.

I came back today via Parcelforce damaged due to poor packing by the buyer it was shoved in the box on its side without enough packing, After messaging eBay and sending photos to eBay do not want to know and basically said tough luck

Is there any more I can do about this?

Thanks

Ian

Re: Returned TV came back Damaged

arkwebus — Wed, 03 Feb 2021 16:43:07 GMT

When someone collects the best way is for the buyer to pay cash. Then - in theory at least - the buyer cannot open a "not as described case".

You can try contacting eBay again to see if - as it is damaged - they will not allow the refund but I suspect the chance is not good. They will phone you back or you can do live chat.

Use "help and contact" above

@vintage_restore

Re: Returned TV came back Damaged

vintage_restore — Wed, 03 Feb 2021 16:50:37 GMT

I know I can ask for cash on collection but I think ebay will still let them pay electronically cos of ebay policy