Question insult ? in Member To Member Support DO NOT DELETE

insult ?

pagangirl65 — Thu, 14 Jan 2021 14:33:35 GMT

Hi i had a unhappy buyer of a jacket ..they were not happy with description .I followed the rules and said send it back ..However three times they have said in messages " in your stinking antiquity ".

I have no idea what this means , if its a insult i will deal with it through ebay / paypal .

The jacket was new , so it did not smell ..I'm only 52 so i'm not antique yet ..So what i graspped was that they are calling me a stinky old person .I have been called a lot worse , but in the context of selling an item not good to insult the person who is going to refund you

Let me know if you think i am being insulted .

bright blessings garry

Re: insult ?

arkwebus — Thu, 14 Jan 2021 14:43:46 GMT

Hi there Garry

Whether you have been insulted is a question no one really could answer.

If the buyer is unhappy and wants a refund he must open a "not as described" case in the resolution centre [link below] and you send him alabel to return and refund when he does so. There is no other way.

Do not simply tell him to return it; he needs to use the correct method. That way ebay is aware of it.

Then when the case is closed after refund block him from buying and move on. As you say we've all been called worse

@pagangirl65

Re: insult ?

red_magpie — Thu, 14 Jan 2021 15:11:55 GMT

but in the context of selling an item not good to insult the person who is going to refund you

Unfortunately, the reality of trading with strangers online is that we all occasionally experience rudeness or abuse. Or nut cases. Or, in your case, apparently both. Buyers don't have to worry about insulting their sellers, as eBay will support them, right or wrong

There used to be a link in every message to report offensive content, but eBay removed it years ago. It's just sad that some people can't handle situations without being abusive.