Question Damaged after washing. in Member To Member Support DO NOT DELETE

Damaged after washing.

caron-j — Fri, 08 Jan 2021 21:28:01 GMT

I'm a private seller and sold a brand new with tags knitted garment that was an unwanted gift. Buyer complained that some of the knit came unravelled after washing. Ebay customer services advised that refund policy does not apply in these circumstances but the buyer has started a return for refund process. Anyone had experience of this situation and does Ebay still find in favour of buyer as is usual?

Re: Damaged after washing.

tobiasd4 — Fri, 08 Jan 2021 21:44:27 GMT

As you are clearly an unregistered business seller, better to accept return or buyer can complain about your status.

Then upgrade to business before ebay force you to & report you to HMRC.

Business seller policy | eBay

Re: Damaged after washing.

caron-j — Fri, 08 Jan 2021 21:48:35 GMT

I'm not a business seller. I sell unwanted clothing and personal items.

Re: Damaged after washing.

tobiasd4 — Fri, 08 Jan 2021 21:51:13 GMT

294 items, 206 NEW ones in different sizes, ebay & HMRC will disagree with you.

Re: Damaged after washing.

caron-j — Fri, 08 Jan 2021 21:52:19 GMT

Ex hoarding situation. These are personal possessions.