Question Money on hold in Member To Member Support DO NOT DELETE

Money on hold

lendi89 — Fri, 01 Jan 2021 16:01:52 GMT

So I have sent out my item that I sold on Ebay and my money is on hold however I did not use a tracking number is there any way I could get my money earlier.

Re: Money on hold

tressygirl — Fri, 01 Jan 2021 16:02:54 GMT

PayPal have a blanket policy to hold monies from sales, from all new sellers , and those returning after a short break, for 21 days.

They do not have any history from a new seller, and many dormant accounts are hijacked so they wish to see that it is the genuine returning seller coming back to selling on that account .

They need to see that items paid for will be posted out promptly, if they are not they have the money to refund the buyer.

Tracking showing delivery or good feedback received will release the money sooner within 7 days after your item's last estimated date for delivery. If not, then call Paypal, they are very helpful up there in Paypal Towers.

Otherwise, it is that full 21 day wait.

Re: Money on hold

angelah1847 — Fri, 01 Jan 2021 16:07:28 GMT

Oh dear, you sold a high value item and didn't send by tracked post

As far as the payment being released is concerned they you will have to wait I'm afraid, perhaps up to 21 days.

If you mark the item as dispatched but don’t upload tracking information, funds should be available seven days after your latest estimated delivery date.

If you don’t provide tracking information or mark the item as dispatched, funds will be available in 21 days.

https://www.paypal.com/uk/webapps/mpp/security/ebay-payments-learn-more

Where no tracking is uploaded, eBay will check for feedback four days after the estimated delivery date - if it has been given they'll release the money.

In addition if your buyer claims non receipt then unless you can prove delivery then you would lose the case so would have to refund. You could make a claim to RM for a lost package but as you didn't use the most appropriate postage method they could refuse the claim.

Hopefully the item will arrive safely and you have an honest buyer.