https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/How-do-I-cancel-a-case-that-has-been-opened/qaq-p/4705304 <P>Buyer opened a case against me as item was not received after 5 days (sent 2nd class) but they have since received the item (they have left me positive feedback) I have asked them to cancel the case ( am unable to access money on Paypal) but they havent responded. What can I do??</P><P>&nbsp;</P> Tue, 01 Mar 2016 12:09:44 GMT soloshop70 2016-03-01T12:09:44Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/How-do-I-cancel-a-case-that-has-been-opened/qaq-p/4705304 <P>Buyer opened a case against me as item was not received after 5 days (sent 2nd class) but they have since received the item (they have left me positive feedback) I have asked them to cancel the case ( am unable to access money on Paypal) but they havent responded. What can I do??</P><P>&nbsp;</P> Tue, 01 Mar 2016 12:09:44 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/How-do-I-cancel-a-case-that-has-been-opened/qaq-p/4705304 soloshop70 2016-03-01T12:09:44Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/How-do-I-cancel-a-case-that-has-been-opened/qaa-p/4705309#M120206 <P>DO NOT escalate case yourself, or ebay will refund buyer.</P> <P>The buyer needs to close or it will time out after 32 days in your favour.</P> Tue, 01 Mar 2016 12:12:07 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/How-do-I-cancel-a-case-that-has-been-opened/qaa-p/4705309#M120206 tobiasd4 2016-03-01T12:12:07Z