Question Buyer in Member To Member Support DO NOT DELETE

Buyer

pickle710michael — Wed, 30 Dec 2020 22:19:41 GMT

Saying that something is fake and it's not it's a dummy bottle demonstration bottle a requesting a refund saying nasty things

Re: Buyer

redwick1 — Wed, 30 Dec 2020 22:22:48 GMT

They need to open a not as described dispute and once they do then you send a pre paid label for the return

Once you have it back refund through the resolution centre dispute

There is no point in arguing about it as ebay will almost always go with the buyer,

It all has to be done through a dispute for you to get your ebay fees back

Re: Buyer

pickle710michael — Wed, 30 Dec 2020 22:27:15 GMT

It was described properly stating dummy in the listing and the pictures
showed it too
The buyer didn't read it properly it was a dummy bottle with some sort of
liquid in for £15 and the real bottle was for £85

Re: Buyer

redwick1 — Wed, 30 Dec 2020 22:32:39 GMT

Yes I understand but with ebay if the buyer says not as described then they will go with the buyer
Not fair but ebay will say they do not see the item
Best to deal with it
If you dont and let the buyer escalate then you will pay the ebay fees and a defect

Re: Buyer

red_magpie — Wed, 30 Dec 2020 23:20:44 GMT

Your buyer paid £50 for a dummy, shop display Chanel Bleu bottle - not far short of price of the real thing!

I know that you stated that it was a dummy, but you wrongly listed it as new under "men's fragrences", which it wasn't. It should have been listed in the collectable perfume bottles category.

It was entirely predictable that someone would mistake it for the real thing, and it probably ruined their Christmas. I hope you're not going to quibble over refunding them.

Re: Buyer

pickle710michael — Thu, 31 Dec 2020 00:41:12 GMT

No he paid £15 he asked me to keep buy at the beginning of the month three items
1 was the dummy bottle for £15
2 was a bottle of Calvin KLEIN aftershave at £18
3 three minture clocks for £15
All in at £50 I agreed to keep them all until he got paid at the end of the month
I paid for sign for postage £4.10