Question Box arrived empty in Member To Member Support DO NOT DELETE

Box arrived empty

mattbbuk — Wed, 30 Dec 2020 13:03:28 GMT

Looking for advice. Difficult to find help from ebay. The box arrived, felt a bit light, I opened it and it was empty.

I messaged the seller and they said they will contact Ebay, Hermes and Argos where I sent the parcel to. I'm unsure if they are actually doing this or not.

I actually saw them repost the product with the same description. I haven't mentioned to the seller that I have seen it. They are telling me they are sorting it out but I want ebay to step in on my behalf instead of theirs. Just so I can be assured.

Can anyone help. I have followed the "Get us to step in" but it doesn't work.

Thanks in advance

Re: Box arrived empty

**peaseblossom** — Wed, 30 Dec 2020 13:06:32 GMT

I hope you opened a "not as described" case. A "not received" one will not work as the tracking will show delivery of the box. You will be able to escalate the case to ebay 3 working days after you started it.

Re: Box arrived empty

tressygirl — Wed, 30 Dec 2020 13:08:54 GMT

The seller may or may not be doing all those things, but what you need to do now is to open a case for item not as described in the resolution centre, link at foot of most pages.

Do not open one for item not received.

The seller then has 3 days to refund you. If they do not , on day 4 , escalate the case, and eBay will step in and fully refund you.

Do not close the case early on any excuse or promise from the seller, and do not forget to escalate.

Re: Box arrived empty

arkwebus — Wed, 30 Dec 2020 15:38:26 GMT

It is pointless contacting the seller.

Did you actually open a "not as described" case in the resolution centre? When you do so that contacts the seller and lets eBay know that there is a problem. It is important that you do so [you ordered an item in a box and simply got a box = not as described]. If you did open a non-receipt case and the seller can show delivery the case will close but you should be able to open a not as described case. The seller will then send a label to return the empty box [I know I know] and will refund when it is delivered or when delivery is attempted. If not then you escalate ["ask eBay to step in"] after 3 full business days.

@mattbbuk