https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Fake-item/qaq-p/6819519 Item I recently purchased arrived and I passed it on to the body shop doing work for me &amp; they told me it was not genuine but a copy! The item description clearly stated genuine which is the reason I purchased it. I contacted the seller who responded with “it is a genuine Dpc” which is a company making copies! So how can they describe it as Genuine in the description?? Why are eBay allowing the seller to advertise as genuine but it’s clearly not? Sat, 12 Dec 2020 17:43:43 GMT alafitzgeral-7 2020-12-12T17:43:43Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Fake-item/qaq-p/6819519 Item I recently purchased arrived and I passed it on to the body shop doing work for me &amp; they told me it was not genuine but a copy! The item description clearly stated genuine which is the reason I purchased it. I contacted the seller who responded with “it is a genuine Dpc” which is a company making copies! So how can they describe it as Genuine in the description?? Why are eBay allowing the seller to advertise as genuine but it’s clearly not? Sat, 12 Dec 2020 17:43:43 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Fake-item/qaq-p/6819519 alafitzgeral-7 2020-12-12T17:43:43Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Fake-item/qaa-p/6819521#M1195150 <P>Open a not as described dispute at the bottom of the page under Resolution Centre.<BR /><BR />Escalate it&nbsp;after a full 3 days of opening the dispute.</P> <P>The seller needs to send a pre paid label for the return.</P> <P>If they dont then ebay should when you escalate the dispute.</P> <P>Make sure it goes back tracked and that the tracking is in the dispute.</P> <P>You have 30 days from the day of delivery to open a dispute in ebay<BR />&nbsp;<BR />Read up on the Ebay money back guarantee<BR /><A href="https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210" target="_blank">https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210</A></P> <P>You are also covered by the paypal money back guarantee&nbsp;<BR />If you fail on ebay then you open the dispute in paypal and escalate it as soon as you can but within 20 day</P> <P>&nbsp;</P> Sat, 12 Dec 2020 17:45:43 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Fake-item/qaa-p/6819521#M1195150 redwick1 2020-12-12T17:45:43Z