Question Need nuisance feedback issue resolved in Member To Member Support DO NOT DELETE

Need nuisance feedback issue resolved

stevforres-0 — Wed, 02 Dec 2020 20:45:10 GMT

Hi all... really aggravating issue here...
An ebay member from another country clicked buy now on 3 seperate items totalling £90 that are listed for uk only... I messaged him and pointed out that the postage to his destination would cost almost as much as the items themselves and told him that it he wanted to go ahead with the sale i would invoice him, but stated that id fully understand if he wanted to cancel.

After a few days of no answer i sent him a second message saying exactly the same...

Instead of simply replying (no payment, no request to cancel) he went straight to leaving a negative feedback (TWO neg feedbacks actually) saying "stop bugging me"

I have had to cancel the purchase from my end

I have opened a request to remove feedback in the res centre, but due to the complexity and general strangeness of this one id much prefer to talk to someone at ebay in person... no phone number i can find is leading to anything but a recorded message directing me back to the res centre and no matter what links i click on im just going round in circles... any advice i can get on here would be great and if anyone knows where im going wrong in terms of trying to talk to a person rather than an algorithm then please point me in the right direction. Regards, steve

Re: Need nuisance feedback issue resolved

pixiesen2012 — Wed, 02 Dec 2020 20:51:17 GMT

complete non payment cases for the items then the feedback will be removed

Re: Need nuisance feedback issue resolved

plpmr — Wed, 02 Dec 2020 20:52:00 GMT

your mistake was to cancel rather than open an unpaid case and doubtful the buyer will agree to remove the feedback, so you have wasted feedback revision requests.

Re: Need nuisance feedback issue resolved

papso22 — Wed, 02 Dec 2020 21:11:37 GMT

I think they already cancelled 🙁

Re: Need nuisance feedback issue resolved

stevforres-0 — Wed, 02 Dec 2020 21:30:49 GMT

Lesson learned for next time, thanks, but isn't there also an issue here in terms of accuracy, relevance and the general trolling nature of the feedback... and also should I post a feedback response or wait to hear back from the res centre

I'm suss about his whole profile to be honest, he has about 16 pos feedback, but if you click on them... zilch... they don't seem to exist