Question Not charged enough for postage in Member To Member Support DO NOT DELETE

Not charged enough for postage

debbikubien_0 — Tue, 24 Nov 2020 23:09:22 GMT

I’ve just sold an item and received payment but then realised I hadn’t charged enough postage. Does anyone know how to claim the additional cost from the buyer who is happy to pay the extra. There doesn’t appear to be an option to send an invoice now that I’ve been paid. Advice welcome, thanks

Re: Not charged enough for postage

ruby*tuesday — Tue, 24 Nov 2020 23:19:33 GMT

Is Ebay Policy that the Buyer only Pays the Postage on the Listing. Is up to you to get it right when you List the Item.

If your Buyer really wants to send you some more money that's up to them, they certainly don't have to.

Re: Not charged enough for postage

papso22 — Wed, 25 Nov 2020 05:46:32 GMT

You can send them a separate invoice through PayPal for goods and services, just for the postage.

Re: Not charged enough for postage

debbikubien_0 — Wed, 25 Nov 2020 09:35:42 GMT

But how do you obtain their PayPal details when ebay blocks any messages obtaining mobile phone numbers and email addresses?

Re: Not charged enough for postage

papso22 — Wed, 25 Nov 2020 11:46:08 GMT

They should only do that before a sale, after a sale you can exchange that information.

Re: Not charged enough for postage

john1297576 — Wed, 25 Nov 2020 11:49:38 GMT

Buyer does not have to pay more, and by splitting the payment, it invalidates the Full Money Back Guarantee. In other words if there was a problem the buyer would not get all his money back. It is up to sellers to get postage right first time.

Re: Not charged enough for postage

plpmr — Wed, 25 Nov 2020 13:27:38 GMT

adding to the advice already given -

Obtaining any payment outside the eBay transaction is a serious breach of eBay policy.