Question Photographs in Member To Member Support DO NOT DELETE

Photographs

alisuze — Wed, 18 Nov 2020 07:06:22 GMT

I have bought an item based on the photographs I saw. I didn't read the description - the item was new. What I received is a fraction in size of the item in the photograph. I don't think misleading photgraphs should be allowed. The seller insists I have to pay the cost of return postage as I didn't read the description. I would agree if the item was used but for a new item the photographs should be a true representation of the goods on offer - surely that is the law?

What does everyone else think?

Re: Photographs

pixiesen2012 — Wed, 18 Nov 2020 07:15:30 GMT

what do I think?

I think you should have read the description,

the photos form PART of the description, you have to READ the full description to find out everything you need to know about the item

photographs cannot show the size of an item (unless there is something else included in the photo to show the scale)

Re: Photographs

ruby*tuesday — Wed, 18 Nov 2020 07:52:24 GMT

You bought from China. Their Listings can be very deceptive. They do have quite a lot of Negative Feedback. Just be more careful who you Buy from in future. Is nothing to do with any Law it is common sense to double check everything before you hit the Buy It Now Tab.

Re: Photographs

alisuze — Wed, 18 Nov 2020 19:26:40 GMT

The item was held in an adult's hand.

Re: Photographs

alisuze — Wed, 18 Nov 2020 19:28:40 GMT

I agree the listings can be very deceptive and I would normally check the
measurements. however there were several pics all with hands etc in the
image so that is surely deliberately misleading?

Re: Photographs

pixiesen2012 — Wed, 18 Nov 2020 20:38:16 GMT

and one of the other pictures had the size so you didn't have to read the description, the information was in the pictures,

but ebay will side with you if you open a not as described case in the resolution centre

Re: Photographs

red_magpie — Wed, 18 Nov 2020 21:27:23 GMT

"Product size: Approx. 3.8*3.8*3.8CM/1.5*1.5*1.5 in"

The actual size is shown in one of the photos, and stated in the description. Next time you will read it, especially when buying from China.

You have no trading standards or consumer rights when importing items direct from China. They would cost more than they're worth to return.