Question Feedback against a non-payer in Member To Member Support DO NOT DELETE

Feedback against a non-payer

yeeh44 — Tue, 03 Nov 2020 15:44:28 GMT

I had a non-paying bidder. I was able to leave feedback up until the case was closed in my favour.

Why am I now no longer able to leave feedback, to help warn others of the buyers dodgy bidding tactics? He currently has 100% feedback rating - I think its wrong as it's not truly reflective of his transactional experience with me.

Thanks

Re: Feedback against a non-payer

papso22 — Tue, 03 Nov 2020 15:56:09 GMT

I think it's well over 10 years since sellers have been able to leave negative feedback for buyers.

Re: Feedback against a non-payer

*guinevere* — Tue, 03 Nov 2020 15:56:37 GMT

Once a case has been completed neither buyer nor seller can leave feedback. There is no need because the buyer gets a non payment strike on his account which affects his ability to buy from ebay if he gets 2 or more.

Go to your buyer requirements here and block buyers with 2 strikes or more.

https://www.ebay.co.uk/bmgt/buyerrequirements

Re: Feedback against a non-payer

thedemon2014 — Tue, 03 Nov 2020 16:05:38 GMT

Leaving feedback is not the way to deal with buyers who do not pay.

Feedback for buyers can only be positive.

Leaving false positive feedback (negative comments on a green dot) as you have done recently, “TIMEWASTER! No payment & No reply to messages. Be Warned!”, is against eBay rules and will damage your account if the buyer reports it to eBay.

The best feedback sellers can leave members who do not pay is no feedback at all.

If an item has not been paid for 48 hours after the listing ended, then you can open an unpaid case here:

http://resolutioncentre.ebay.co.uk/

You have up to 32 days to do this if you wish to allow the buyer longer to pay but 2 days is the earliest.

After opening the case if payment has still not been received after 4 more full days then return to the case & close as unpaid to request a fee credit.

http://pages.ebay.co.uk/help/sell/unpaid-items.html3

Once a case has been closed you can then relist or make a second chance offer to the underbidder.

When a case has been closed in your favour as the seller, then the buyer receives a damaging unpaid strike against their account & neither of you may leave feedback.

Two strikes in 12 months and the buyer will find their buying activity severely restricted as sellers can block buyers with two strikes in 12 months.

Set your account to block such buyers if you have not already done so.

Details here:

https://www.ebay.co.uk/help/selling/listings/creating-managing-listings/setting-buyer-requirements?id=4152