Question resolution center in Member To Member Support DO NOT DELETE

resolution center

bonje1 — Wed, 28 Oct 2020 18:53:17 GMT

is a resolution center not to resolve matters? not on eBay. if their rules applied in society every time you took someone to court, regardless of the outcome you would be penalized for taking to court.. only in a mad eBay world!!

Re: resolution center

pixiesen2012 — Wed, 28 Oct 2020 18:54:30 GMT

sorry?

you speak in riddles,

what has actually happened?

Re: resolution center

bonje1 — Wed, 28 Oct 2020 19:03:30 GMT

I have five unresolved matters in the resolution center, all of which have been resolved as I complied with decision of the resolution center. however, because i didn't appeal (not much point when item has been returned to me!) cases stillopen like from 6 months plus ago plumenting my seller profilethus restricting my selling options

Re: resolution center

bonje1 — Wed, 28 Oct 2020 19:06:02 GMT

incidentally all from cheap skate unreasonable a hole buyers that don't exist in eBay land!

Re: resolution center

pixiesen2012 — Wed, 28 Oct 2020 19:06:41 GMT

sorry, but cases do not stay open, they are either closed automatically when you refund or they time out and close after 30 days

if you didn't refund voluntarily and waited for ebay to force your hand you will have defects on your account which will affect your selling level

Re: resolution center

red_magpie — Wed, 28 Oct 2020 19:34:04 GMT

What you say is entirely correct.

EBay's money back guarantee policy is to support the buyer unless they can determine that the item matched the description.

As eBay itself is reported to have stated "As we didn't see the original item that you sent to the buyer, and we didn't see the item the buyer returned to you, we are not in a position to take sides in these situations and verify who has the valid complaint". When this happens, eBay applies its default policy, to support the buyer.

Yet if the seller disputes the case, and loses, they are penalised with a defect on their account and forfeit any return of fees. In other words, even though eBay doesn't KNOW that the seller was at fault, and may only have found in the buyer's favour because they can't determine blame, they will still penalise the seller with an account defect simply for trying to explain their side of the case.

A you rightly say, this is contrary to the principles of justice in any UK court. But this is what happens when a company takes it upon itself to adjudicate on its members financial transactions, without being regulated or supervised, and with members having no right of appeal to any independent authority.