https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Refunding/qaq-p/6760650 <P>Hi, i just refunded a buyer with pay pal&nbsp; the full amount she paid, as the item got damaged before I posted it,&nbsp; i didn't go&nbsp; through ebay just did it after sending her a message&nbsp; explaining&nbsp; what happed, the money has been refunded back to her, was I right to do it that way, after reading the rules I am wondering if I should have done it differently.&nbsp;</P> Sat, 03 Oct 2020 19:35:05 GMT molly852uk 2020-10-03T19:35:05Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Refunding/qaq-p/6760650 <P>Hi, i just refunded a buyer with pay pal&nbsp; the full amount she paid, as the item got damaged before I posted it,&nbsp; i didn't go&nbsp; through ebay just did it after sending her a message&nbsp; explaining&nbsp; what happed, the money has been refunded back to her, was I right to do it that way, after reading the rules I am wondering if I should have done it differently.&nbsp;</P> Sat, 03 Oct 2020 19:35:05 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Refunding/qaq-p/6760650 molly852uk 2020-10-03T19:35:05Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Refunding/qaa-p/6760709#M1169156 <P>You need to Contact EBay tomorrow and tell them you have Refunded through PayPal. EBay won't know as PayPal are a seperate Company. Ask them to Cancel the Sale for you. That will Close the Sale down. Lines are open at 9.00 am. Use Help and Contact at the top of the Page.</P> <P>&nbsp;</P> <P>For future Reference you Cancel a Sale through the More Actions Drop Down Box to the right of the Sold Item.&nbsp;</P> Sat, 03 Oct 2020 21:30:39 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Refunding/qaa-p/6760709#M1169156 ruby*tuesday 2020-10-03T21:30:39Z