https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/refunds/qaq-p/6755606 <P>Don't know what to do. Item I sold wasn't delivered so I refunded the buyer from Paypal then the buyer opened a case with ebay who found against me and issued a refund so I have refunded him twice! I can't seem to contact ebay and the buyer won't answer messages. What should I do?</P> Sun, 27 Sep 2020 22:51:09 GMT troyd-82 2020-09-27T22:51:09Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/refunds/qaq-p/6755606 <P>Don't know what to do. Item I sold wasn't delivered so I refunded the buyer from Paypal then the buyer opened a case with ebay who found against me and issued a refund so I have refunded him twice! I can't seem to contact ebay and the buyer won't answer messages. What should I do?</P> Sun, 27 Sep 2020 22:51:09 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/refunds/qaq-p/6755606 troyd-82 2020-09-27T22:51:09Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/refunds/qaa-p/6755645#M1166624 <P>Contact Ebay from Help and Contact at the top of the Page and explain what happened. Lines open at 8.00 am.</P> <P>&nbsp;</P> <P>You don't just Refund from PayPal. That doesn't link to anything you have Sold on Ebay.&nbsp;</P> <P>&nbsp;</P> <P>You ask Buyers to open an EBay Case for Item Not Received and Refund through the Case. You Receive an EBay Final Value Fee Credit.&nbsp;</P> <P>&nbsp;</P> <P>Always Add the Tracking Number into Dispatch.</P> <P>&nbsp;</P> Mon, 28 Sep 2020 01:31:43 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/refunds/qaa-p/6755645#M1166624 ruby*tuesday 2020-09-28T01:31:43Z