https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/out-going-postage-costs/qaq-p/6738452 <P>I have a buyer returning 2 items as they ordered by mistake. I have no problem refunding the item but should I refund the outgoing postage as I can't get that back and it was not my fault the item is not damaged nor dose it differ from the description.&nbsp; The postage was almost as much as the item which is percentage wise a big loss to me .&nbsp;</P><P>&nbsp;</P> Thu, 10 Sep 2020 21:11:59 GMT restorerevivereuse 2020-09-10T21:11:59Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/out-going-postage-costs/qaq-p/6738452 <P>I have a buyer returning 2 items as they ordered by mistake. I have no problem refunding the item but should I refund the outgoing postage as I can't get that back and it was not my fault the item is not damaged nor dose it differ from the description.&nbsp; The postage was almost as much as the item which is percentage wise a big loss to me .&nbsp;</P><P>&nbsp;</P> Thu, 10 Sep 2020 21:11:59 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/out-going-postage-costs/qaq-p/6738452 restorerevivereuse 2020-09-10T21:11:59Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/out-going-postage-costs/qaa-p/6738577#M1157475 <P>You do have to pay everything the buyer paid initially,&nbsp; so yes,&nbsp; the outgoing postage.</P> <P>&nbsp;</P> <P>Add any loss to&nbsp; the starting prices on other items you are going to list,&nbsp; so you are not out of pocket.</P> Fri, 11 Sep 2020 05:08:22 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/out-going-postage-costs/qaa-p/6738577#M1157475 tressygirl 2020-09-11T05:08:22Z