https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Bad-feedback/qaq-p/4696339 How is it that my rating has gone down from 100% to 95% because of one transaction, I posted 6 items to a buyer and 2 got broke in transit, he asked for a partial refund which I agreed to but when I tried to send it by PayPal I got the message recipient cannot accept funds. I contacted him and told him the problem and he asked me to send a cheque, I told him I don't do chequers he then left bad feedback and now asked for a total refund which I have agreed to. Oh the total refund is £10.80 that's including P&amp;P. I feel I'm being punished by sticking to PayPal and not sending cheques and I don't see how he can get his refund if his account does not accept funds Thu, 25 Feb 2016 19:44:50 GMT philmon1520 2016-02-25T19:44:50Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Bad-feedback/qaq-p/4696339 How is it that my rating has gone down from 100% to 95% because of one transaction, I posted 6 items to a buyer and 2 got broke in transit, he asked for a partial refund which I agreed to but when I tried to send it by PayPal I got the message recipient cannot accept funds. I contacted him and told him the problem and he asked me to send a cheque, I told him I don't do chequers he then left bad feedback and now asked for a total refund which I have agreed to. Oh the total refund is £10.80 that's including P&amp;P. I feel I'm being punished by sticking to PayPal and not sending cheques and I don't see how he can get his refund if his account does not accept funds Thu, 25 Feb 2016 19:44:50 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Bad-feedback/qaq-p/4696339 philmon1520 2016-02-25T19:44:50Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Bad-feedback/qaa-p/4696405#M115591 <P>Are you trying to send money to the buyer rather than refund them using the refund option on the original pay pal transaction page.</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>12 months and the negative will be removed</P> Thu, 25 Feb 2016 20:13:01 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Bad-feedback/qaa-p/4696405#M115591 plum993 2016-02-25T20:13:01Z