https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Neutral-Feedback/qaq-p/6720716 <P>Hi all,</P><P>I sold an item, messaged the buyer to say when it would be posted and I would leave feedback once I knew they were happy with their purchase, didn't get a reply, let alone a message to say there was a problem after they received the item, then yesterday (after 6 weeks) I notice I have neutral feedback saying 'wasn't what I expected'. Had they bothered to let me know, I would've refunded. As you can imagine I'm a little miffed after 4 years of selling and receiving positve feedback, I know it won't affect me but I would like to answer it as I feel it's unjust when they didn't bother to let me know there was a problem. Looking for some advice on how to word it, politely of course. Thanks</P> Wed, 26 Aug 2020 13:36:52 GMT kdpapercraftdesign2015 2020-08-26T13:36:52Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Neutral-Feedback/qaq-p/6720716 <P>Hi all,</P><P>I sold an item, messaged the buyer to say when it would be posted and I would leave feedback once I knew they were happy with their purchase, didn't get a reply, let alone a message to say there was a problem after they received the item, then yesterday (after 6 weeks) I notice I have neutral feedback saying 'wasn't what I expected'. Had they bothered to let me know, I would've refunded. As you can imagine I'm a little miffed after 4 years of selling and receiving positve feedback, I know it won't affect me but I would like to answer it as I feel it's unjust when they didn't bother to let me know there was a problem. Looking for some advice on how to word it, politely of course. Thanks</P> Wed, 26 Aug 2020 13:36:52 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Neutral-Feedback/qaq-p/6720716 kdpapercraftdesign2015 2020-08-26T13:36:52Z