Question Live Chat Been Removed? in Member To Member Support DO NOT DELETE

Live Chat Been Removed?

laurelcanyonvinyl — Fri, 21 Aug 2020 09:56:01 GMT

Hello,

I'm trying to find a link to Live Chat with someone in eBay customer support, but can't find the option anywhere. Have they stopped offering this service?

Re: Live Chat Been Removed?

**peaseblossom** — Fri, 21 Aug 2020 09:42:52 GMT

I'm not sure it's available to business sellers, for some reason. It's usually at the very bottom of this:

https://ocsnext.ebay.co.uk/ocs/cusr?query=1455

Re: Live Chat Been Removed?

pixiesen2012 — Fri, 21 Aug 2020 09:43:20 GMT

it's still available, just not all the time

why do you need to contact them?

Re: Live Chat Been Removed?

nightnursekitten — Fri, 21 Aug 2020 09:44:02 GMT

Apparently they have, for business sellers

Is it any good running your issue past us, see if we can help you? Or try the business seller board?

Re: Live Chat Been Removed?

laurelcanyonvinyl — Fri, 21 Aug 2020 09:55:48 GMT

Crikey, that was quick, thanks for the responses.

I've jumped through all the hoops to qualify for Top Seller Status, and my account was due to be assessed yesterday. Nothing's happened though, so now I'm wondering if I didn't do something right, or if it's just delayed maybe?

Re: Live Chat Been Removed?

pixiesen2012 — Fri, 21 Aug 2020 10:03:48 GMT

you are showing as top rated

Re: Live Chat Been Removed?

laurelcanyonvinyl — Fri, 21 Aug 2020 10:15:01 GMT

Weird, not showing that to me!

Thank you, I'll try log out and back in again, maybe I'll see the same thing then.

Thank you for your help. 🙂