Question Returns labe in Member To Member Support DO NOT DELETE

Returns labe

rangerslil — Fri, 07 Aug 2020 15:26:19 GMT

I ordered a Lily of the Valley plant, when it came it was not what I paid £12.00 +£3.90 postage for, it was a peiris plant a that he said was also called LOTV, no it wasn't ! I took photos of what he had advertised and what he had sent and at first he said to return and he would e mail me a return form? I am 61 I have no printer, never used one, and I am isolating as I am High Risk with a serious health issue, he then agreed to post this out to me and said so through e Bay and would refund me when he gets this plant back he deliberately sent me knowing it wasn't what I irdered , he hasn't sent the returns label and time is coming close to the case getting closed, I have asked him when this label will arrive but he won't answer me, I cannot send this plant back until I get the label he has promised E Bay he will send. He is stalling for time and is going g to say he sent it but I did not return the plant !! I am being scammed by him twice !! When I try to contact E Bay to let them know he won't send the label, it just tell A me that I have opened a case and it is due to close...this seller know a what he is doung, he is stalling so he does not need to refund me or take this plant back that is getting bigger and bigger, I have been told that £12 + postage is very expensive for what I irdered, I now see the same plant a at £3-4 ..there's no fool like an old fool !!!

Re: Returns labe

tobiasd4 — Fri, 07 Aug 2020 16:52:24 GMT

When you open case, ebay will send label for you to print out,

they don't make any concession if you don't have printer,

seller does not have to post a label to you as it was supplied.

I know this is not what you want to hear, but that is ebay policy,

all you can do is try & contact ebay (not easy at the moment) & explain.

To be fair to seller, he has abided by ebay policy.

Re: Returns labe

thedemon2014 — Fri, 07 Aug 2020 17:05:18 GMT

Contact eBay Customer Services through the Help and Contact link at the top of the page.

In the present Covid-19 situation I think Call back and Live Chat are still available.

Explain your situation to them regarding the wrong item you have received and you having no printer, and that you are self-isolating, and see what they say.

Early morning UK time is the best time to contact eBay as you stand a good chance of being put through to Dublin.

At weekends lines open at 9 a.m. Weekdays at 8 a.m.