https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Failed-return/qaq-p/6690786 <P>I purchased an item and the seller had not described it properly and it wasn't suitable, the seller offered me a partial refund so i opened a case and Ebay found me in favour and allowed a return with full refund which i was happy with.</P><P>&nbsp;</P><P>I posted the item 2nd class signed for and wasn't given a tracking number just a barcode on the receipt from the post office.</P><P>Therefore i couldnt add the tracking number and ebay then thought i hadn't returned the item (please bear in mind we are shielding and I had to wait for another family member to collect and take the parcel to the post office hence the long wait).</P><P>&nbsp;</P><P>I have sent a message to the seller with an image attached of the post office receipt showing their details and the details of the postage.</P><P>Therefore, now, I have bought an item that wasn't described properly, have returned it but still won't get a refund either.</P><P>&nbsp;</P><P>As a long time member of ebay, both selling and buying i feel very let down that i didn't have the option to show the correct postage on the case details and this has cost me almost £25.00 and for nothing. I am wary of buying through ebay now.</P><P>&nbsp;</P><P>Why can't i follow this up? Ebay closed the case and now i don't have a leg to stand on?!&nbsp;</P> Fri, 31 Jul 2020 07:28:28 GMT tbailitis 2020-07-31T07:28:28Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Failed-return/qaq-p/6690786 <P>I purchased an item and the seller had not described it properly and it wasn't suitable, the seller offered me a partial refund so i opened a case and Ebay found me in favour and allowed a return with full refund which i was happy with.</P><P>&nbsp;</P><P>I posted the item 2nd class signed for and wasn't given a tracking number just a barcode on the receipt from the post office.</P><P>Therefore i couldnt add the tracking number and ebay then thought i hadn't returned the item (please bear in mind we are shielding and I had to wait for another family member to collect and take the parcel to the post office hence the long wait).</P><P>&nbsp;</P><P>I have sent a message to the seller with an image attached of the post office receipt showing their details and the details of the postage.</P><P>Therefore, now, I have bought an item that wasn't described properly, have returned it but still won't get a refund either.</P><P>&nbsp;</P><P>As a long time member of ebay, both selling and buying i feel very let down that i didn't have the option to show the correct postage on the case details and this has cost me almost £25.00 and for nothing. I am wary of buying through ebay now.</P><P>&nbsp;</P><P>Why can't i follow this up? Ebay closed the case and now i don't have a leg to stand on?!&nbsp;</P> Fri, 31 Jul 2020 07:28:28 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Failed-return/qaq-p/6690786 tbailitis 2020-07-31T07:28:28Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Failed-return/qaa-p/6690900#M1131177 <P>try a case in Paypal<BR />try to reprint the barcode for Paypal</P> Fri, 31 Jul 2020 09:18:32 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Failed-return/qaa-p/6690900#M1131177 profgaz 2020-07-31T09:18:32Z