Question click and collect problem in Member To Member Support DO NOT DELETE

click and collect problem

rc1644 — Mon, 27 Jul 2020 10:38:48 GMT

an item I bought click and collect has arrived at collection point but I have not been sent collection code, they wont let me have it wihtout the bar code

Re: click and collect problem

tobiasd4 — Mon, 27 Jul 2020 11:21:44 GMT

See here to contact ebay.

https://www.ebay.co.uk/help/buying/postage-delivery/changing-delivery-address-method/click-collect?id=4055&st=12&pos=1&query=Buying%20with%20Click%20%26%20Collect&intent=click%20%26%20colelct

Re: click and collect problem

rc1644 — Mon, 27 Jul 2020 11:25:58 GMT

thats fine as long as you are sent a collection voucher, but doesnt address the problem if you havent been sent a collection voucher bscause Royal Mail failed to tell ebay that they have delivered it to the collection point

Re: click and collect problem

tobiasd4 — Mon, 27 Jul 2020 11:40:26 GMT

Nothing to do with RM or seller.
C&C store has to log item in, then ebay send you code.
If you fail to collect within 7 days of item being delivered, you lose item & money,
which is why you need to contact ebay ASAP.