https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Defect-rate/qaq-p/6673569 Shocked to discover that I'm now paying extra 4% fees for having a "high" defect rate despite this being 3 items out of 245 and 1 of these she started return then changed her mind and another was returned but had no defects and subsequently sold to a happy customer, Ebay advising that I improve my defect rate but how can I do that when it's based on such arbitrary measures......crying, honestly my feedback is all lovely, my customers are all happy....just these 3 totally arbitrary events. Tue, 14 Jul 2020 22:10:08 GMT the-panzergirl 2020-07-14T22:10:08Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Defect-rate/qaq-p/6673569 Shocked to discover that I'm now paying extra 4% fees for having a "high" defect rate despite this being 3 items out of 245 and 1 of these she started return then changed her mind and another was returned but had no defects and subsequently sold to a happy customer, Ebay advising that I improve my defect rate but how can I do that when it's based on such arbitrary measures......crying, honestly my feedback is all lovely, my customers are all happy....just these 3 totally arbitrary events. Tue, 14 Jul 2020 22:10:08 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Defect-rate/qaq-p/6673569 the-panzergirl 2020-07-14T22:10:08Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Defect-rate/qaa-p/6673579#M1122699 <P>You have been charged the extra 4% because you have more Item Not As Described Cases than other Sellers in the same Category.</P> Tue, 14 Jul 2020 22:25:53 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Defect-rate/qaa-p/6673579#M1122699 ruby*tuesday 2020-07-14T22:25:53Z