Peer Comparison Metrics - Final Value Fee Fines - 4%

chievo6 — Sun, 12 Jul 2020 05:36:14 GMT

I'm a relatively new private seller. Accepted a few returns from buyers as I thought that was the right thing to do. Now being penalised for having a 'very high' return rate of 2.06%

the thing is my returns number less than 10. My data chart even says my rate has be 'adjusted' to average - down from very high because of the low absolute number. The associated policy seems clear. It suggests that you may have a very high return rate but if the absolute number is less than 10, there will be no consequences.

And yet I am being fined now every day I sell another item.

ebay customer service does not seem to understand their own policy on this. I get nowhere with them

it is as if there is an algorithm in the processing here that has not been coded correctly.

I can find anybody to look at this and I'm getting more and more desperate.

in my view, eBay are essentially stealing from me.

Any other seller have this problem?

Question Peer Comparison Metrics - Final Value Fee Fines - 4% in Member To Member Support DO NOT DELETE

Peer Comparison Metrics - Final Value Fee Fines - 4%