https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/exchange-rather-than-return/qaq-p/6668314 <P>i mistakenly sent the wrong item to a buyer, and they opened a return with ebay. Rather than a refund, the buyer was happy to receive the correct item, plus postage to send the incorrect one back, which he has done....however, the return is still open with refund the only option.....how do I get rid of the return/refund?</P> Thu, 09 Jul 2020 19:25:44 GMT comfyjumper 2020-07-09T19:25:44Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/exchange-rather-than-return/qaq-p/6668314 <P>i mistakenly sent the wrong item to a buyer, and they opened a return with ebay. Rather than a refund, the buyer was happy to receive the correct item, plus postage to send the incorrect one back, which he has done....however, the return is still open with refund the only option.....how do I get rid of the return/refund?</P> Thu, 09 Jul 2020 19:25:44 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/exchange-rather-than-return/qaq-p/6668314 comfyjumper 2020-07-09T19:25:44Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/exchange-rather-than-return/qaa-p/6669668#M1120682 <P>If the buyer is happy with the receipt of the replaced item,&nbsp; then message them to go to the Resolution Centre,&nbsp; find the case details,&nbsp; and to close it from there.</P> <P>&nbsp;</P> <P>If they ignore your request,&nbsp; the case will just time our after 30 days,&nbsp; as long as they do not escalate it,&nbsp; as that would trigger a refund!</P> Sat, 11 Jul 2020 05:44:11 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/exchange-rather-than-return/qaa-p/6669668#M1120682 tressygirl 2020-07-11T05:44:11Z