https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Ask-eBay-to-step-in-button-missing/qaq-p/6638415 I opened a return because the item I ordered was US 14 not UK 14 so not as described. It has been two weeks and I have not heard from the seller. There is no button for me to ask eBay to stop in. Only choice is close return. Sun, 14 Jun 2020 00:08:27 GMT auntiesceb77 2020-06-14T00:08:27Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Ask-eBay-to-step-in-button-missing/qaq-p/6638415 I opened a return because the item I ordered was US 14 not UK 14 so not as described. It has been two weeks and I have not heard from the seller. There is no button for me to ask eBay to stop in. Only choice is close return. Sun, 14 Jun 2020 00:08:27 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Ask-eBay-to-step-in-button-missing/qaq-p/6638415 auntiesceb77 2020-06-14T00:08:27Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Ask-eBay-to-step-in-button-missing/qaa-p/6638471#M1104203 <P>Are you sure that you opened a case for iterm not as described ion the Resolution Centre,&nbsp; and not a straight return?</P> <P>&nbsp;</P> <P>The latter if the seller does not accept returns may well close without resolution.</P> <P>&nbsp;</P> <P>The former shoudl have a escalation now it appears between 9 - 21 days from opening.</P> <P>&nbsp;</P> <P>What devise are you using ?&nbsp; If the eBay app switch to a laptop / PC /browser,&nbsp; but not IE and see if ther case shows up more clearly there.</P> Sun, 14 Jun 2020 05:32:32 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Ask-eBay-to-step-in-button-missing/qaa-p/6638471#M1104203 tressygirl 2020-06-14T05:32:32Z