Question Bullied,Intimidated,Threatened in Member To Member Support DO NOT DELETE

Bullied,Intimidated,Threatened

annibanana99 — Tue, 12 May 2020 09:09:06 GMT

Good Morning To You All

I Am now coming up close to 300 feedback and might i add its all at 100% positive on which i actually pride myself on that as the buyers who have purchased from me have been extremely satisfied with every item they have received from me and so i sold a pair of oakley sunglasses to a buyer and as i usually do i inspect every single item before listing it and before despatching the item. 5 Days have now passed and i get a message from the buyer basically claiming and i quote "There is a scratch on the lens that was not described on the lisiting, so instead of making a claim i would like a partial refund of £20 just so you can keep your positive feedback in order", so that was the message from him so he is basically holding me to ransom threatening to leave me negative feedback and ruin my reputation if i do not send him a partial refund and so instead off that i offered him a full refund on return of the sunglasses and i kindly asked if i could get a photo off the actual scratch that is on the lens?, and his reply was simple that the camera on his phone is rubbish and it does not pick up the scratch but he assures me it is there although i can categorically say the lenses were pristine when i sent them.I have not had a reply in such so he has gone ahead and now made a claim against me on which i have accepted on return off the sunglasses but regardless i am extremely annoyed at this as this is definitely a case of Defamation of character and i will not tolerate this i will not be bullied by this buyer

So ebay always sides with the buyer correct me if im wrong? so because of this i am going to report this buyer not only to ebay but also in terms of cyber bullying because as i sated i will not be bullied i will not be intimidated by him nor will i feel threatened by some guy who obviously just does not like the sunglasses and wants a return

this sale really has affected me and really put doubts whether or not to continue using ebay as a whole

Re: Bullied,Intimidated,Threatened

tressygirl — Wed, 13 May 2020 04:48:07 GMT

If you sell on here fot any length of time, you may well come across a ' bad apple' in the pack, thankfully most buyers are honest!

Unfortunately, eBay cannot physically see any item to judge who is telling the truth, so the only option then, is to bring everything back to square one, that is, item back to seller, refund back to buyer. Yes, as a seller you are out on postage cost, just add this to the starting prices of other items, so you are not out of pocket.

Never ask for photographs in a case like this, it does not help matters.

After the case is finalised, you can contact eBay CS , draw attention to that message, you will not know of any action they may take, but hopefully they will record it, so if reported again, they will take action for abuse of their MBG.

Re: Bullied,Intimidated,Threatened

papso22 — Wed, 13 May 2020 05:26:09 GMT

I am sorry but if what you have put in your post is what the buyer actually messaged, then you are massively over reacting. However, it would be grounds for asking for any negative feedback to be removed.

Re: Bullied,Intimidated,Threatened

red_magpie — Wed, 13 May 2020 08:26:33 GMT

Buyers are entitled to ask about a partial refund for any fault, but not to couple this with a threat to leave bad feedback if you don't give it. In your position, I would report this to eBay as feedback extortion. If you put this on record NOW, it may help you to get any negative feedback removed if he carries out this threat. It's hard to contact eBay in person, but you could report it in writing here: http://pages.ebay.co.uk/help/buy/report-trading.html

Sellers are defenceless against buyers who claim faults, whether real or invented. EBay never even sees the item, and when it's just the buyer's word against the seller's, their policy is to support the buyer. We have all accepted this policy in the user agreement.

All you can do is to ensure they don't profit from it by insisting on the item being returned for a full refund.

Don't get involved in negotiations with this buyer. Just follow eBay's procedures, and ask them to open a case under eBay's money back guarantee, through the resolution centre. Don't offer or accept any suggested partial refund, just confirm that you will refund in return, and follow the procedure to send the buyer a prepaid return label.

Don't forget to add this buyer to your blocked bidders list, see: https://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBlockPreferences

Re: Bullied,Intimidated,Threatened

john1297576 — Wed, 13 May 2020 08:34:04 GMT

Read this - https://www.ebay.co.uk/help/policies/feedback-policies/feedback-extortion-policy?id=4230&st=12&pos=3&query=Feedback%20extortion%20policy&intent=feedback%20extortion

If you feel that the claim is unjustified, don't consider a partial refund just ask buyer to open a Not As Described Case for a Full Refund on Return.

Some buyers try it on for a Discount or in some cases by using threats to get a Freebie.