https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Hermes-via-Packlink-Missing-Parcels/qaq-p/6600970 <P>I have been selling as a private seller for over 20 years.&nbsp; 4 parcels (so far!) sent using Packlink Hermes seem to have 'disappeared' after collection from my house.&nbsp; The first one was quite quickly resolved with Packlink accepting it was missing and paying compensation of delivery charge and item sold price (very small amount).&nbsp; Three more parcels now seem to have disappeared but Packlink advise I have to allow 30 days for them to investigate!!&nbsp; When I replied this was not acceptable I did not get a response.&nbsp; My customers all want full refunds which I will have to honour but I am disgusted with both Packlink and the Hermes service.&nbsp; I appreciate the Covid situation is affecting the time taken for deliveries but this is missing parcels which should be a cause for concern for Hermes yet we have to deal with Packlink.&nbsp; I have 100% positive feedback but now have a number of unhappy customers with missing parcels.&nbsp; Tracking seems to point to the Maidstone depot as no further scanning is done after that point.&nbsp; Is this a general problem? Thank you.</P> Tue, 12 May 2020 05:04:29 GMT dolly2shoes 2020-05-12T05:04:29Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Hermes-via-Packlink-Missing-Parcels/qaq-p/6600970 <P>I have been selling as a private seller for over 20 years.&nbsp; 4 parcels (so far!) sent using Packlink Hermes seem to have 'disappeared' after collection from my house.&nbsp; The first one was quite quickly resolved with Packlink accepting it was missing and paying compensation of delivery charge and item sold price (very small amount).&nbsp; Three more parcels now seem to have disappeared but Packlink advise I have to allow 30 days for them to investigate!!&nbsp; When I replied this was not acceptable I did not get a response.&nbsp; My customers all want full refunds which I will have to honour but I am disgusted with both Packlink and the Hermes service.&nbsp; I appreciate the Covid situation is affecting the time taken for deliveries but this is missing parcels which should be a cause for concern for Hermes yet we have to deal with Packlink.&nbsp; I have 100% positive feedback but now have a number of unhappy customers with missing parcels.&nbsp; Tracking seems to point to the Maidstone depot as no further scanning is done after that point.&nbsp; Is this a general problem? Thank you.</P> Tue, 12 May 2020 05:04:29 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Hermes-via-Packlink-Missing-Parcels/qaq-p/6600970 dolly2shoes 2020-05-12T05:04:29Z