Question Seller not refunding postage in Member To Member Support DO NOT DELETE

Seller not refunding postage

racer_dan — Thu, 30 Apr 2020 06:09:36 GMT

Item arrived damaged, seller is not refunding postage despite being shown proof of postage astage

Re: Seller not refunding postage

tressygirl — Thu, 30 Apr 2020 06:13:03 GMT

You need to open a case for item not as described from the Resolution Centre, link at foot of most pages.

That enforces the seller to pay for any return tracked postage.

Escalate on days 9 - 21 if not refunded beforehand.

Never close the case early, on any excuse or promse from the seller, once closed, it cannot be reopened. Let it run the full 8 days, and if not resolved in that time, do not forget to escalate.

Re: Seller not refunding postage

redwick1 — Thu, 30 Apr 2020 06:16:30 GMT

If you mean the original postage then the seller should refund all the original payment

If you paid to return the item then you have no way of forcing the seller to refund it

Did you open the not as described dispute as if you had you would have received a pre paid return label

Re: Seller not refunding postage

papso22 — Thu, 30 Apr 2020 06:17:57 GMT

There is no way to make a seller refund postage you have paid to return an item.