Question An unpaid item in Member To Member Support DO NOT DELETE

An unpaid item

uk2014_hammo — Mon, 15 Feb 2016 19:44:12 GMT

Buyer didn't pay for an item. Kept on e-maling him but never reply back.

Re: An unpaid item

*vyolla* — Mon, 15 Feb 2016 19:47:08 GMT

Before offering the item to anyone else, you need to go through the unpaid item dispute process (you will be charged ebay final value fees on this transaction, whether you receive payment, or not)

Read all about it and open one here:

http://pages.ebay.co.uk/help/sell/unpaid-items.html

The non-payer will get a strike against their account, and sellers can set their Buyer Requirements to block bidders with 2 or more strikes.

They also won't be able to leave feedback for the transaction, which is always a bonus when they turn out to be flakey.

Add any non-payer to your Blocked Bidders List. You don't want them coming back:

http://offer.ebay.co.uk/ws/eBayISAPI.dll?BidderBlockLogin

Re: An unpaid item

angelah1847 — Mon, 15 Feb 2016 19:47:17 GMT

You don't need to keep messaging the, ebay already do that.

Ebay debit the final selling fee to your ebay account as soon as the listing ends with a winning buyer not when the buyer pays.

If the buyer doesn't pay you have to make ebay aware in order to get a refund of the fee.

You can open an unpaid case 2 days after sale ends (though some sellers leave it a bit longer) and then close it 4 days later if buyer still hasn't paid.

http://pages.ebay.co.uk/help/sell/unpaid-items.html

You get a refund of your final selling fee and non payer gets a strike on their account.

Neither of you can leave any feedback.

Then you can relist or make a 2nd chance offer to the next highest bidder.

Add their ID to your blocked bidder list:
http://offer.ebay.co.uk/ws/eBayISAPI.dll?bidderblocklogin
and set your Buyer Requirements to block bidders with 2+ strikes in last 12 months:
http://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBlockPreferences

@uk2014_hammo