Question Item not received claim in Member To Member Support DO NOT DELETE

Item not received claim

anlatett — Wed, 19 Feb 2020 14:17:33 GMT

What are the time limits on an item not received claim. I have a buyer making a claim 70 days after auction ended.

Re: Item not received claim

plpmr — Wed, 19 Feb 2020 14:25:03 GMT

if its an eBay case they won't be able to escalate it to a claim.

PayPal gives 6 months to make a claim.

Re: Item not received claim

temperate_porcine — Wed, 19 Feb 2020 14:25:43 GMT

30 days from the last estimated delivery date for an eBay case.

180 days from purchase date for a PayPal case.

Re: Item not received claim

john1297576 — Wed, 19 Feb 2020 14:31:35 GMT

The real problem after such a long time is that your selling records will have disappeared unless you are using the seller hub which has records for 90 days.

If they go the Paypal route you will have to refund in full, and will then have to attempt a claim on the Courier or Royal Mail which ever you used.

You are likely to find the only details you have so that you can complete a claim form will be the Paypal records.

If you had tracking you should have added it when you marked as Dispatched.