https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Hermes/qaq-p/6499232 <P>Has anyone else posted a parcel, with a Hermes label bought through eBay &nbsp;Packlink service, and given a scanned in receipt from the parcel shop, which was not delivered to my customer. &nbsp;I have contacted Hermes who say they are still waiting for the parcel from the sender and suggested I contacted Packlink. &nbsp;18 emails later to Packlink and they say Hermes are still saying that they haven't received the parcel, despite having a copy of the receipt sent to them. &nbsp;I have refunded my customer and am left out of pocket. &nbsp;Luckily it was not an expensive item but it is the principle. &nbsp;eBay customer support replied with &nbsp;you can use another carrier, when told I had no faith in the Paclink system. &nbsp;This is the third item that has gone missing in the last two months!</P> Wed, 12 Feb 2020 12:56:23 GMT ce10950 2020-02-12T12:56:23Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Hermes/qaq-p/6499232 <P>Has anyone else posted a parcel, with a Hermes label bought through eBay &nbsp;Packlink service, and given a scanned in receipt from the parcel shop, which was not delivered to my customer. &nbsp;I have contacted Hermes who say they are still waiting for the parcel from the sender and suggested I contacted Packlink. &nbsp;18 emails later to Packlink and they say Hermes are still saying that they haven't received the parcel, despite having a copy of the receipt sent to them. &nbsp;I have refunded my customer and am left out of pocket. &nbsp;Luckily it was not an expensive item but it is the principle. &nbsp;eBay customer support replied with &nbsp;you can use another carrier, when told I had no faith in the Paclink system. &nbsp;This is the third item that has gone missing in the last two months!</P> Wed, 12 Feb 2020 12:56:23 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Hermes/qaq-p/6499232 ce10950 2020-02-12T12:56:23Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Hermes/qaa-p/6499237#M1030412 <P>No end of seller and buyers complain about Hermes/Packlink and there terrible service,so while trying to complain/get a claim from them is almost impossible,its best to simply not use there services.</P> Wed, 12 Feb 2020 13:00:48 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Hermes/qaa-p/6499237#M1030412 plum993 2020-02-12T13:00:48Z