How can I prevent negative feedback if buyer has misused Return of Item?

inga4641 — Sat, 13 Feb 2016 18:59:30 GMT

Is there any way one can prevent negative revenge feedback from a buyer, after she has bought an almost new coat, said there is a damp smell attached to it and demands a refund, then is posting it back nearly a month later, with NO smell at all, visibly worn, with marks on sleeves and pocket and small change still in bottom of one pocket, and crumpled up in a heap of mess stuffed into a far too small box, then sending bully-messages.

What is the best way to deal with people like that without damaging your own reputation as a seller?

Thanks for your advice!

Disgruntled eBayer.

Re: How can I prevent negative feedback if buyer has misu...

papso22 — Sat, 13 Feb 2016 19:03:14 GMT

I am afraid there is no way to deal with this sort of buyer that guarantees your account will remain unscathed.

If she opened a case and you don't refund, ebay will do it for you and you will get a defect. She can leave negative feedback whatever you do, and unless it breaches the rules, ebay won't remove it.

It is one of the risks of selling on here.

Question How can I prevent negative feedback if buyer has misused Return of Item? in Member To Member Support DO NOT DELETE

How can I prevent negative feedback if buyer has misused Return of Item?

Re: How can I prevent negative feedback if buyer has misu...