Question buyer protection abuse in Member To Member Support DO NOT DELETE

buyer protection abuse

gt4thugs — Tue, 26 Nov 2019 20:13:09 GMT

has anyone been in the situation when an item has been sold , then delivered and the buyer decided to change their mind and instead of using th enormal return after being abusive and threatening, decide to abuse the returns policy ( safe in the knowledge that if you say itsdefective it automatically becomes a sellers issue)

i reported this , and then the phillapine ebay is the only contact i have

they had logged, told be to block the buyer, and then continued to say i have to pay for the return as the item is defective

i said its not , and it was the in appropriate communications that i posted back into the resolution centre of the demands , to which again ebay stated pay for the items return

challenging again due to the abuse and conduct, i said i said return the items as your never going to be happy , and i can re sell them ( it was when the buyer noticed that i had lost out to ebays postage cost calculator on this item and two tyres cost £20 to return not 9.99 which i had paid at the loss as some you win some you lose)

further threats

to which ebay noted, the behaviour. told to block and report and it will be investigated

the phillapine ebay support again as no UK at any chat or 3 x 60 min phone calls to which Myla stated she would contact the buyer to return the items and then its will have a tracking and will refund

5 days later

I have had a dispute closed... WITH NO APPEAL

i contacted and AGAIN Phillapines ????!!!! following a script

the script again goes and says the buyer has abused the returns , but its what it is I have not paid for the items return the buyer has won the right to keep the items and have his refund

so i am now without the items, without my money and without an appeal

and all calls and chat is pointless as they admit they condone buyying, condone the abuse of the returns procedure and have not safeguarded a seller as it the new agreement we have

also

the refund is FRAUD as its not for the item as i went to pay pal and the bank

As eBay has put the refund as eBay Fees, it is on instant payment system and all payments invoiced as 'ebays fees' are instant payment and unable to be suspended as fraud

my bank has also said this along with Pay Pal the means of taking the money from the bank

remeber if you decide to return an item to abuse the system by saying its defective and the seller has to pay for the return postage as well as the initail posytage and all the transaction gets refunded so out of pocket for the two postage costs!!!

does anyone know of the common sense depertments email or phone as the online Chat / Phone is Phillapines and they have a script and go to this to the tee and have no manner of resolving , along with the frustration of this and then having all the information about this and then in full knowledge about the manner the buyer has a bused the system, the fact i have neither the product AND now the money and have no appeal procedure as they say it is closed 'without appeal'

as this is Wrong on another level for sellers

all help appreciated

Re: buyer protection abuse

captain*obvious — Tue, 26 Nov 2019 21:10:33 GMT

It is wrong on many levels but it's also why there's no point refusing a return with gritted teeth and you get a refund of your selling fees although you lose out on the postage, you do get the items back to sell again.

You're wasting your breath appealing and you can't cancel a reimbursement payment method so all that remains is, (if you're so inclined and I would be), to pursue the matter outside eBay until it is resolved.

I would get whatever advice was appropriate to my course of action before doing that though.

Re: buyer protection abuse

gt4thugs — Mon, 02 Dec 2019 18:46:38 GMT

Also I have to note

I DONT HAVE MY ITEMS

I DONT HAVE MY MONEY

I DONT HAVE THE RETURN FOR THE FEES FOR THE TRANSACTION

repeat

I DONT HAVE THE REFUND FOR THE FEES FOR THE TRANSACTION

back in the look with the Philapines.... cant get UK for even the fees.........

grrrrrr

Re: buyer protection abuse

red_magpie — Mon, 02 Dec 2019 18:52:03 GMT

On the surface, eBay appears safe and attractive to sellers, with what appears to be assurances that buyers can't return items just because they've changed their minds, and promises of listening to both sides when a buyer claims a refund.

In reality, eBay doesn't even see the item, doesn't require the buyer to provide any evidence, and openly admits that it usually can't tell who's telling the truth. When this happens, it doesn't matter what the seller has said, as eBay's default policy is to support the buyer. We have all accepted this in the user agreement, of which eBay's money back guarantee policy forms a part: http://pages.ebay.co.uk/help/policies/money-back-guarantee.html

In your case you have - I think - at least got your item back. It's even worse for the seller when a buyer returns an item that they have damaged themselves, or even swapped for a different one. Again, eBay never sees the item, so guess who they're liable to support?

EBay told a seller recently that it's like shops having to allow for cases of theft, or damage to stock. They suggest that sellers should build a cost into their prices to cover the cost of fraudulent buyer protection claims.

Very few sellers who haven't experienced this situation have any idea how how risky it is to sell things here.

Re: buyer protection abuse

gt4thugs — Mon, 02 Dec 2019 19:31:10 GMT

Well Best corker ive been given

Go to trading standards.....

still not got my fees back either...