topic Re: Click and Collect wants a Barcode in Buying

Click and Collect wants a Barcode

zogapa-24 — Sun, 10 May 2026 11:22:01 GMT

I chose to have my item delivered to a Collection Point (as there have been a lot of delivery thefts). eBay said in the email to wait for a collection code before trying to collect my item. Royal Mail only asked for ID and email confirmation, so the collection code is an eBay issue.
It’s been delivered since 7 May, no email regarding the code. Only today after back and forth with agents that a code is on the order confirmation email.

Now, I tried that 8-letter code to the Click and Collect staff but said it’s not working. They use a handy scanning machine to confirm, so I assume they want a BARCODE. However, no barcode (or qr code) sent via email from eBay, no barcode as per the agent I spoke to last night. Only this 8-letter code.

Last 8 May, they said to wait for the specialist team to reply in 72 hours. Today 10 May, the agent said the specialist team will get back to me within 24-48 hours. I probably just need to be a little bit more patient but it’s really definitely getting frustrating.

(Not eBay but I had to generate a (QR) code for a Relay collection before. Does eBay have a similar solution?)

Anyone who had a similar problem? How were you able to collect your item?

Thank you.

Re: Click and Collect wants a Barcode

arkwebus — Sun, 10 May 2026 11:50:03 GMT

I used click and collect a lot during the past and certainly the barcode/scanner is convenient.

There used to also be a simple code on the message from eBay which the shop can use though you may need to be persistent.

The real problem is that you do not have unlimited time! The item stays at the shop for just 7 days after which it is returned [somehow] to the seller [or so they say]

That timescale seems to be set in stone! @zogapa-24

Re: Click and Collect wants a Barcode

rare_treat — Sun, 10 May 2026 11:58:25 GMT

Try asking them nicely at the collection point. Explain the situation. They shouldn’t need a collection code from you. If they can confirm your name and address, that should suffice.

They know me well by now at my Post Office (as I am in there a few times a week). When I have something to collect and have forgotten my phone (quite a few times), they are able to just give me the parcel as they know me. That makes it obvious they do not need to the code to release the item.

Failing that, you will need to wait for eBay to resolve it. Which may come down to getting them to refund you because they haven’t resolved it before the collection deadline.

Re: Click and Collect wants a Barcode

zogapa-24 — Sun, 10 May 2026 13:01:22 GMT

Thank you both for the reply. You gave me ideas on how to deal with this for now.

I think my plan for now is to wait for eBay to get back to me. If they provide a barcode, great. If not, I’ll beg the C&C staff with all identification and emails on hand. If they still won’t, I’d probably contact the seller for a refund or redelivery. They (C&C) really have to make it so complicated compared to the Post Office.

Re: Click and Collect wants a Barcode

rare_treat — Sun, 10 May 2026 14:10:31 GMT

This was based on a Post Office being the collection point. (I think I got a bit confused because you mentioned Royal Mail. But I'm now realising C&C within eBay is only via Evri, isn't it? So where does RM come into it?)

I assume the PO will return unclaimed parcels, but an independent shop probably won’t - as they would probably keep the unclaimed parcel (as seems to be their prerogative, based on the T&Cs of Click and Collect).

If the seller never receives the item back then they are unlikely to refund you.

But a missing email with the collection code should not be the fault of either the buyer or seller. It falls with the courier and eBay.

Re: Click and Collect wants a Barcode

luglessdouglas — Mon, 11 May 2026 09:57:31 GMT

I am having same problem. Royal mail delivered the item and updated to say that but eBay haven't updated their delivery page so no barcode. Shop will not release the item without a barcode.

Re: Click and Collect wants a Barcode

zogapa-24 — Mon, 11 May 2026 13:02:54 GMT

The courier was Royal Mail and the parcel delivered to one of those off-licence shops that function as a C&C point as well.

Re: Click and Collect wants a Barcode

zogapa-24 — Mon, 11 May 2026 13:58:55 GMT

Hey.

I just finished with a phone call with Royal Mail customer service. (Failed to contact them over the weekend.)

So the barcode thing for C&C now seems to be more of a Royal Mail issue rather than an eBay issue. It’s a long wait on the phone but just be patient. They will raise the issue with a Specialist Team and will aim to get back to me within 72 hours.

Re: Click and Collect wants a Barcode

str11p — Mon, 11 May 2026 20:49:33 GMT

There are two different types of click and collect on ebay.

If you look at the order details screen or in the order confirmation email; in the address does it contain "eCP" followed by an 8 character code?

Re: Click and Collect wants a Barcode

zogapa-24 — Wed, 13 May 2026 12:14:20 GMT

Hello everyone,

I appreciate the help/advice/ideas!

I finally collected up my parcel today.

eBay sent an email with the barcode just this morning for the Click & Collect. I also noticed on the email that they have extended the collection date until the 20th of May.

Many thanks!

Re: Click and Collect wants a Barcode

zogapa-24 — Wed, 13 May 2026 17:03:31 GMT

Last update for this, for future reference of those who’ll face similar problems:

Royal Mail:

“From the tracking details, I can see that item <Royal Mail tracking number> is an eCP item, which stands for eBay Collection Point. You may need to contact eBay directly to obtain the collection code for this item. For any further issues regarding this parcel, please contact eBay for assistance.”

eBay:

“ I have called the store, and we managed to find your parcel and book it in for your collection. The staff confirmed that your seller did not include the eCP code on the label. The eCP code is essential for the store to recognize parcel as ebay order, and would use that code to scan the parcel in for your collection. I have given this code to the staff over the phone, and they managed to process it.”

TLDR: Chase eBay for the C&C barcode!

Re: Click and Collect wants a Barcode

rare_treat — Wed, 13 May 2026 21:54:09 GMT

Glad it is sorted now.

So it sounds like the seller left off the eCP code then, which would explain why you never got a collection code sent to you.

I must admit I only remembered C&C within eBay via Evri (and also InPost now). As it is the only one I've used as a buyer, as it is the only one that offers a discount for using that service.