topic Not received, who issues refund? in Seller Central

Not received, who issues refund?

toys_of_yore — Thu, 04 Jun 2026 08:40:18 GMT

A buyer has raised a claim for a refund for an item not received. It was sent through simple delivery, within UK, but it's 6days overdue and Evri tracking says they still have it. Should we (private seller) issue the refund? I thought the whole point of simple delivery is that eBay handles this sort of claim.

Re: Not received, who issues refund?

jonatjonatjonat — Thu, 04 Jun 2026 09:03:24 GMT

No - let ebay deal with it. You don't refund.

Re: Not received, who issues refund?

str11p — Thu, 04 Jun 2026 09:14:26 GMT

Was the item sold on this account? I can't see anything with Simple Delivery sold since March ...

Re: Not received, who issues refund?

toys_of_yore — Thu, 04 Jun 2026 14:09:49 GMT

No it's on my wife's account. Item id 227307871145 does this help?

Re: Not received, who issues refund?

jonatjonatjonat — Thu, 04 Jun 2026 14:15:06 GMT

It makes no difference. Let ebay deal with it if it went via simple delivery.

Buyer should open an item not received case and ebay should be the one to deal with it.