topic Re: Funds not fully available in Seller Central

Funds not fully available

joshol-4189 — Fri, 22 May 2026 08:17:02 GMT

I sold a card for £23 and the funds were meant to be available today but I only received £7 of the funds available. The buyer paid for postage and I was deducted £2.10 for promotion fees but I don't understand why I didn't get the full amount. Will it be sent later on in the day?

Re: Funds not fully available

cobwebcottage — Fri, 22 May 2026 08:27:43 GMT

Click on the Order Details above the picture of the item sold. On the right side, it will say order earnings. You can also choose to see a breakdown with fees paid.

You may also need to check your payment summary in the seller hub to see an overview of all income and outgoings.

Re: Funds not fully available

joshol-4189 — Fri, 22 May 2026 08:45:05 GMT

On the order details I should of received 20.67. the 20.67 has been taken out of my pending amount but I've only been given 7

Re: Funds not fully available

cobwebcottage — Fri, 22 May 2026 08:57:01 GMT

You need to check your payment summary which will give you a running total.

If you think it is wrong, call CS.