topic Re: Muddled Up Postage Labels. in Seller Central

Muddled Up Postage Labels.

seaandmountain — Sat, 16 May 2026 14:21:26 GMT

I inadvertently sent an item my husband sold to someone who I had sold something to - printing off various labels and sticking the wrong label on items. How do I send a label to each of them so they can both post the items to each other?

Re: Muddled Up Postage Labels.

str11p — Sat, 16 May 2026 14:28:50 GMT

Someone else asked something similar and I think the official advice was to have them returned to you for privacy reasons and you then send them out. I'll see if I can find the thread.

Re: Muddled Up Postage Labels.

str11p — Sat, 16 May 2026 14:30:41 GMT

here: https://community.ebay.co.uk/t5/Postage/Sent-item-to-wrong-buyer/m-p/8030359#M68562

Re: Muddled Up Postage Labels.

seaandmountain — Sat, 16 May 2026 14:30:43 GMT

Many thanks for that.

Re: Muddled Up Postage Labels.

judydoodles — Sat, 16 May 2026 15:05:53 GMT

Very easily done. I've done this and not knowing the official answer, and because the buyers were each happy to co-operate to remedy, I just bought new labels and sent the QR codes to each. I figured this removed GDPR problems in that neither buyer then had access to the other's details. All went swimmingly and both buyers left nice feedback and have bought from me again since.

Having two buyers who actually want their item and are happy to help sort the situation helps; this could have all gone horribly wrong if one items had been lost in the post, but as a solution it was quicker than getting the items returned and then resending them.

Re: Muddled Up Postage Labels.

seaandmountain — Sat, 16 May 2026 16:32:19 GMT

Many thanks. That's a great idea. Both the buyers are happy to ship to each other, so that is a good start.

Much appreciate your input.

Re: Muddled Up Postage Labels.

str11p — Sat, 16 May 2026 17:12:28 GMT

Some carrier's QR codes contain the delivery address and person's name in them; so will be easily viewable from e.g. a small phone or computer.

Re: Muddled Up Postage Labels.

subminman — Sat, 16 May 2026 18:30:30 GMT

And if somthing happens to the parcel that is being forwarded to the correct buyer who is responsible, will ebay wash their hands of it?

Re: Muddled Up Postage Labels.

str11p — Sat, 16 May 2026 18:49:07 GMT

I expect you already know the answer - but for anyone else - see message 3.

(And my message 7 was supposed to say "smart phone".)

Re: Muddled Up Postage Labels.

sml192 — Sat, 16 May 2026 19:31:29 GMT

@subminman wrote:
And if somthing happens to the parcel that is being forwarded to the correct buyer who is responsible, will ebay wash their hands of it?

Obviously, by sending a prepaid label to each buyer in order for them to forward the items to each other you would be taking things outside of eBay so they would have no responsibility if anything happens to the parcels. However, as you would be the deemed sender you would still be covered by the carrier. Generally better to keep things within eBay though.