topic Re: Sellers procedure in Seller Central

Sellers procedure

vintagescm — Tue, 21 Apr 2026 21:52:44 GMT

The winning bidder of my online auction insists he wants our address and contact number to see the item and then pay for it. I believe this is contrary to Ebay's guidance which requires the winning bidder to pay for the item and then arrange collection. Is my understanding correct?

Re: Sellers procedure

**peaseblossom** — Tue, 21 Apr 2026 21:58:57 GMT

Yes, you are right. eBay have banned cash on collection and now block messages contacting phone numbers, addresses, etc. prior to online payment. Buyer could pay and if they're not happy when they view the item you could agree to cancel and refund.

More info on here:

https://www.ebay.co.uk/help/selling/posting-items/setting-postage-options/local-collection?id=4181

Re: Sellers procedure

vintagescm — Tue, 21 Apr 2026 22:09:19 GMT

Thank you for replying and for the link in ebay.

Re: Sellers procedure

neovass0 — Tue, 21 Apr 2026 22:14:32 GMT

Agree with the answer above and once you inform him he has to pay first, I personally wouldn't engage with him any more until he does so. If he doesn't pay, then it is a strike against him. If he does pay, make sure you get your item collection code before he takes away the item (no excuses from him).

And again, it isn't just a case of combating fee avoidance in these scenarios. There were cases where sellers had to deal with aggressive buyers turning up at their home, some wanted to haggle after a price had been agreed and wouldn't take no for an answer.

Re: Sellers procedure

eastern_standard_time — Thu, 23 Apr 2026 13:48:39 GMT

Inform buyer that they have to pay first and don't engage gain until they do.

If they pay, great, if not then you can get them a strike for non-payment.

Re: Sellers procedure

vintagescm — Thu, 23 Apr 2026 16:54:07 GMT

Thank goodness he has decided not to buy, did not want to deal with him.

Re: Sellers procedure

vintagescm — Thu, 23 Apr 2026 16:57:55 GMT

Thanks, he decided not to buy which I quite happy with as I did not want to deal with him.

Re: Sellers procedure

missdollydaydream — Thu, 23 Apr 2026 17:48:04 GMT

Don't forget to add them to your blocked bidder list.