topic Re: International Return in Seller Central

International Return

therma-tec — Tue, 31 Mar 2026 21:03:39 GMT

A buyer in Switzerland has opened a return request as the packaging was open when they received it. The gasket they purchased is still there and in perfect condition, but they are complaining that it was opened and have put arrived damaged on the return.

Ebay have said that I have to provide a returns label but I'm confused as to how I can buy the postage from Switzerland to get it back to the UK, any ideas?

Thanks

Re: International Return

sml192 — Tue, 31 Mar 2026 21:14:19 GMT

How was the item sent?

If it was sent using eBay's Global Shipping Program (GSP) then eBay are responsible for items l9st or damaged during the international leg of the journey.

If you arranged your own postage though then you are responsible. You probably won't be able to buy a label yourself so will need to send the buyer the money to cover the return.

Re: International Return

vinylscot — Tue, 31 Mar 2026 21:43:38 GMT

Just Google "how can I buy a postage label for someone to send me something from Switzerland?" the AI mode will give you several options.