topic Re: Suspension in The Round Table

Suspension

firebirdlondon — Tue, 19 Oct 2021 13:27:33 GMT

Fellow members may be interested in my recent experience with so called eBay help lines. A week age I switched on the computer to find I had a seven day suspension. A magazine I had been listing for years in the men's magazine listings. Not a nudy m,ag but a pin-up mag from the 1950's. Checking my current listing which had other similar magazines listed the magazine had not been uploaded to them. Neither was it a scheduled item. I eventually realised that the magazine had been listed and sold nearly six weeks previously!. A phone call to sort this out proved frustrating and useless as the operative very obviously had no idea what was going on. I won't say where this operative was other than to say it was not Europe or the U.S. .I phoned back later in the day and got through to a Dublin operative. These folk are endlessly friendly and understanding and more importantly helpful. We spoke for nearly 30 minutes and I was promised a call back. My operative had no idea why the suspension had been imposed. By the following morning I had a message from eBay removing the suspension and a few minutes later a phone call from the Dublin operative who seemed as pleased as I was about the result. Still had no real idea why the suspension had been imposed in the first place!. Possibly a system error?. I don't think so!. This morning, on switching on I was confronted by another seven day suspension and for an identical situation!. Another perfectly innocent pin-up magazine [no nudity] and also for a listing sold nearly six weeks ago. A phone call to an operative [not local] proved fruitless. Just the same rubbish repeated time and time again and no help whatsoever. Could not even comprehend that this was a repeat of the same problem where eBay had already admitted fault seven days earlier. I shall have a further attempt to contact a local operative who will immediately see how ridiculous this whole thing is and actually be able to resolve the issue. I must ask myself why this set of circumstances has repeated. Is it a random occurence, very unlikely, or am I being deliberately targeted. I have been on eBay for some 18 years. At the moment I'm doubting whether I shall hang around to hit 19 years!. Why do eBay employ operatives who patently cannot help on anything but the most basic problems and seemingly have a list of prepared answers on an idiot board. The final insult after getting nowhere speaking to a person of very limited ability and going round in endless circles is to be wished "have a nice day". You've got to be joking!.

firebirdlondon

Re: Suspension

bidicus*maximus — Tue, 19 Oct 2021 14:37:14 GMT

Sorry that you are having to go through this... I had a listing that advertised a "pin-up girl" printed on a tee shirt (NO NUDITY). The listing went, "under review" (which meant that people couldn't see the pictures). It stayed, "under review" for quite some time so that I finally called customer service to see what was going on and was told that it was "under review" (which I already knew) and there was no solution offered other than to just wait until someone got around to reviewing it. I finally just changed "pin-up girl" to "pretty girl" in the title and the issue resolved itself.

Re: Suspension

white_house_uk — Wed, 24 Nov 2021 17:52:56 GMT

I am in an exact same situation and eBay is sending me several duplicate emails from different individuals.

People on chat/phone seem not to understand the circumstances whatsoever and keep repeating scripted messages.

Last person I chatted withe ended the chat without letting me finsih. I do not what to do as this person told me that my suspension is permanent and there is no appeal allowed whatsoever.

Please help if you have any ideas how best to speak to someone who understands your problem and resolves it for you.

Re: Suspension

arkwebus — Wed, 24 Nov 2021 18:20:22 GMT

@white_house_uk

If eBay tells you that you have been supended permanently then I am afraid it means just that.

Sad though it be we have never heard of eBay reversing that and we are told that they will not discuss it. @firebirdlondon managed to speak to Dublin which was helpful and we advise calling at 800am. Just because someone has reversed the short suspension does not mean that if you relist the "offending" article it will not happen again I'm afraid. It really is wisenot to do so!