topic Re: negative feedback in The Round Table

negative feedback

leslieb8443 — Mon, 06 May 2013 15:06:03 GMT

I have just received my first negative feedback, the buyer said the item not as described and that I was rude and ignorant, she said the trousers I sold her were an inch longer than I had advertised and I suggested she could put a hem on them , does that make me rude and ignorant? have put the matter in e bays hands to sort it out as I am not happy at all about it.

Re: negative feedback

aernethril — Mon, 06 May 2013 16:35:19 GMT

Unfortunately eBay are not likely to do anything as it is the buyer's opinion.

No idea if you came across as rude and/or ignorant to the buyer, but clothes are notoriously difficult to get right.

Always best to put accurate measurements and if you get someone complaining they're not as described, get the item back for a refund unless you can show absolutely that it is buyer error or remorse.

Also, whilst that neg and probably the related low stars have not been a disaster as such, your seller ratings are slipping and combined, that will cause you a problem before too long.

Re: negative feedback

aernethril — Tue, 07 May 2013 00:44:27 GMT

😮

Re: negative feedback

lhasa.two — Wed, 08 May 2013 11:50:08 GMT

Always best to put accurate measurements and if you get someone complaining they're not as described, get the item back for a refund unless you can show absolutely that it is buyer error or remorse.

Also, whilst that neg and probably the related low stars have not been a disaster as such, your seller ratings are slipping and combined, that will cause you a problem before too long.

The measurements were accurate as far as the OP was concerned and included in their description, including the phrase "All measurements are approximate". That should give the buyer a good guide as to what they are buying surely?

I didn't realise stars between 4.8 - 5.00 were considered low...

Re: negative feedback

aernethril — Wed, 08 May 2013 21:21:37 GMT

But if the measurements were approximate, they cannot then be accurately as stated. Either the waist is 32" or it is approximately 32".

With clothes, it's best to put as many accurate measurements as possible including outside length with trousers, hips for ladies trousers (measuring across the front on the flat), even the rise.

Another good piece of information to add is the material as this can affect how it will wear.

I didn't actually say the OPs stars were low - I said (at that time) they were slipping. The neg probably also hit the stars with low ratings, causing the problem, but it then takes a disproportionate slog to get them repaired.

When the stars show as 4.8 on the feedback page, they could be a bit higher than that or a bit lower.

If it's 4.77, for example, on the seller dashboard, that's getting into the area where the smaller seller is at risk because it will then only take one or two more medium to lower ratings to tip them down into getting a warning from eBay to improve.

If the seller then cannot get the ratings back up in sufficient time, they face either selling restrictions (making it even harder to pull their ratings back up) or a full and permanent suspension.

Sometimes it seems ridiculously and quite unfairly fast and merciless on eBay's part and even more so when you take into account the track records of all those mega sellers who leave trails of unhappy customers in their thousands.

But that's eBay for you.

Re: negative feedback

al**bear — Thu, 09 May 2013 07:51:12 GMT

1 bad mark with your history won't matter

Remember - you can write a rider to the bad feedback

Re: negative feedback

robbiesgirl100 — Sat, 08 Jun 2013 17:20:53 GMT

If you leave someone neg feed back surely they can do it back which puts people off leaving it in the 1st place x

Re: negative feedback

ilove2patch — Sat, 08 Jun 2013 18:32:52 GMT

If you leave someone neg feed back surely they can do it back which puts people off leaving it in the 1st place x

Sellers can't leave neg feedback.

Re: negative feedback

polyhedric — Sat, 08 Jun 2013 19:12:24 GMT

And this thread is now a month old]:)

Re: negative feedback

ronnybabes — Sat, 08 Jun 2013 22:16:36 GMT

Is there a sell by date, to threads that are posted? 😄

Re: negative feedback

polyhedric — Sun, 09 Jun 2013 09:44:22 GMT

No there isn't but I sometimes get the impression that posters think they are replying to a current thread.

In this instance, I suspect the the OP has long gone

Re: negative feedback

tommy.irene — Sun, 09 Jun 2013 10:10:53 GMT

No there isn't but I sometimes get the impression that posters think they are replying to a current thread.

In this instance, I suspect the the OP has long gone

Sorry to hear the op had died.

Re: negative feedback

bankhaunter — Sun, 09 Jun 2013 10:13:29 GMT

Feedback threads can run on for ever.

There was one where posts were still being made, that had passed it's second birthday. 🙂

Re: negative feedback

ilove2patch — Sun, 09 Jun 2013 10:48:09 GMT

I did think it was a recent thread!:8}

Re: negative feedback

mr-expresso — Sun, 09 Jun 2013 15:34:27 GMT

My oh my, how the times are changing on the RT.

Not so long ago, a feedback thread would have been the subject of scorn and ridicule on here. B-)

Now, you'll embrace just about anyone and anything, just as long as it's not from one of those nasty, troll like persons.:^O

What is the difference between Walt Disney and Bing Crosby?

Bing sings and Walt Disney..

Re: negative feedback

rednoise2001 — Sun, 09 Jun 2013 16:22:32 GMT

It all depends on the tone of your correspondence.

For example,

Did you say, ..... "Have you considered putting a hem on them? If that solves the issue I would be open to sending you an agreed partial refund."

or .... "Just put a hem on them you stupid Pikey."

One of those could br thought of as rude.

:^O

Always rely on Stevie to make me laugh.

Re: negative feedback

rednoise2001 — Sun, 09 Jun 2013 19:25:25 GMT

Bloomin `ek, I was only saying.........:-(