topic Re: damaged goods in The Round Table

damaged goods

kohlarnman — Sat, 20 Apr 2013 19:00:42 GMT

hello need a bit of help who is responsible for sending a damaged item back to seller i sold an item now she is claiming i package it wrong and claiming it was damaged on 3/4 sides if i want to see the item who pays for the return i think she is trying to scam me thanks

Re: damaged goods

geographically*challenged — Sat, 20 Apr 2013 19:35:58 GMT

If you think she is trying to scam you suggest she returns at her cost and you will send payment when you recieve.

Re: damaged goods

start-the-fire — Sat, 20 Apr 2013 19:36:23 GMT

In ebays world the, buyer will return the package at their expense, the seller would then refund the original purchase and postage costs.

Have a look at the package when its returned, some sellers would refund return costs as well .

can you claim off courier or royal mail.

Parcels are often damaged in post, try not to judge buyer till you know all the facts, and try and work out an amicable outcome with buyer is always best.

Re: damaged goods

hansrey64 — Sun, 21 Apr 2013 07:21:21 GMT

Ask buyer to send proof of damage first!

Re: damaged goods

upthecreekyetagain — Sun, 21 Apr 2013 09:15:03 GMT

As Hansrey suggests, ask for a photo of the damage.

Then if you want the goods back I always found the best way was to either arrange collection or send the buyer the cost of P&P and refund the amount the customer paid, (including original P&P), if they wanted a refund or send out replacement items when the goods were returned.