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New Business account but need a VAT invoice for monthly fees

antservicesuk — Wed, 03 Jun 2026 10:21:26 GMT

Hi
I have just set up a new business account and have been charged my monthly business seller fees. How can I get a proper invoice from eBay so I can reclaim the VAT on these charges. Everything I can download in reports etc has the numbers but is in a PDF or excel spreadsheet with no Ebay branding on. I need a PDF invoice not something I could have made myself?
Any help much appreciated

Rejected listing for non existent battery

johnmf90 — Wed, 03 Jun 2026 09:57:45 GMT

I am trying to list a normal pedal bike but eBay keep removing saying it has a lithium battery. I keep appealing with no joy. Any advice??

Account temporarily restricted from selling - Need advice on verification

thedailypickup-786 — Wed, 03 Jun 2026 09:44:35 GMT

Hi everyone,
My seller account (thedailypickup-786) has been temporarily restricted from selling and buying due to "concerns about the seller account." I received an email stating that I need to contact support to answer a few questions and verify my account.
Since I am a new seller, could anyone guide me on what specific documents or information eBay usually asks for during this verification process? I want to make sure I have everything ready before I get in touch with customer support.
Thanks in advance for the help!

Can’t buy anything

fantailvance — Wed, 03 Jun 2026 09:07:52 GMT

Can’t buy anything the buy button is light blue and won’t work

Payout on hold

anihaa_87 — Wed, 03 Jun 2026 08:52:39 GMT

So eBay have permenant suspended me from selling due to 'suspicios activity' even though I don't see what's suspicious and I've done nothing wrong .

They are holding my money till suspension is lifted but the suspension is permenant.

What I wanted to ask is how to I get MY money from my eBay account so I can say bye bye to eBay

Insured Return?

ski-1200 — Wed, 03 Jun 2026 08:21:09 GMT

Hi,

I am returning a laptop - £800 value. eBay have sorted the return postage (RM48).

How can I be sure this is fully insured, I don't want to assume?

Thanks.

Buy it now

gjm6666 — Wed, 03 Jun 2026 08:16:59 GMT

Hi, I am unable to use the buy it now button, and ideas ?

Cancel simple delivery label

arc-media — Wed, 03 Jun 2026 08:06:28 GMT

I have sold two items to the same buyer in the UK. Unfortunately the postage has not been combined and I have two labels. I can post both items into one package and need to cancel one simple delivery label. Please can someone advise how I do this. Thanks

Evri has failed to deliver parcel

bygtrea_0 — Wed, 03 Jun 2026 08:01:13 GMT

Could anyone offer advice as to how I deal with a failed delivery? The tracking shows the parcel was out for delivery but this was then updated to show failed delivery due to package being damaged. I have raised an enquiry with Evri and my buyer has the patience of a saint but as yet there is no sign of the package. I just feel that neither I or the buyer is at fault here but they will require a refund

Spam email into my email box from ebay@ebay.co.uk

euro82 — Wed, 03 Jun 2026 07:40:33 GMT

I received an email into my personal email box from Ebay@ebay.co.uk

I wont name them here. The title said " Checkout Incomplete and the item details and a link to the item". I never started a purchase on this item, I didn't even put it in my watchlist. I only looked at the item. It wasn't what I wanted. I feel this is blatant spam trying to con me into returning to a sellers page and buy the item. Has this been happening to others? Do seller tools allow sellers to do this?

EBay happy to aloud buyers to commit fraud and sellers to suffer

mattd_1983 — Wed, 03 Jun 2026 00:17:51 GMT

Sold a bracelet solid silver with broken clasp. Item was very well described and clearly explained its condition. Photos were also provided clearly showing damage. It was categorised fair which is for items showing signs of wear and possible damage. I also showed it on scales to be clear of weight. Item sold and was paid instant. I posted also instantly. Day later I get buyer message requesting to cancel order because he hadn’t read the description and didn’t realise it needed repairing. I couldn’t cancel item had gone. 4-5 days later I receive message from buyer again and a return request claiming I miss sold item and it’s arrived broken not in the condition as described. I politely replied reminding him it was clearly described, photos showing damage, and he tried cancelling before receiving the item because he had made a mistake not properly reading the description so I will not be accepting a return. He then responding telling me I was frightening him and being very aggressive. This was getting weird and out of hand. I have clear correspondence proving I was nothing but polite and factual. I have only ever and still have sent only 1 message to this buyer. So I report this buyer as he is committing fraud, falsely claiming a miss sold item, and accusing me of being scary, which is slander. I had nothing from eBay from this report. I have though received an eBay case against me for a item I must take back and refund. I am in utter shock that after providing concrete proof that this buyer is a liar and breaking buyer protection rules and making slanderous claims that I’ve been charged for return postage my accounts on hold funds on hold and strangely my other items suddenly are getting no views. I’m a trusted seller of 20 years with perfect feedback. I am at a loss how shocking

Postage problems

tradingcardsofficialuk — Tue, 02 Jun 2026 22:43:31 GMT

I have sold a card today . I got the royal mail to do the delivery i paid the postage and handed to the post office but the order still says print label then post to the buyer yet I've already posted it anyone no why this is.

Post to USA

winky-the-house-elf3 — Tue, 02 Jun 2026 22:42:37 GMT

Like others I have buyers wishing to buy from USA but unable to do so. I have called Ebay 3 times and so have they but keep being told all is in order and they can buy. No-one seems to know what the problem is . Any suggestions?

Returned issue

mubb-59 — Tue, 02 Jun 2026 22:17:34 GMT

I returned the item to the seller and have proof of return/tracking. My eBay account has been suspended, so I can no longer access the return request properly. I am not receiving any response through the return case. How can I contact eBay to have my return reviewed and processed?

Strange inability to use any action buttons on ebay

guinnessdog152 — Tue, 02 Jun 2026 21:21:03 GMT

I have used eBay years never an issue but randomly 2 weeks ago I placed an order as usual then went to bid on another item and the blue submit bid and other buttons were a paler blue and wouldn’t work ? I tried signing in on 3 different devices including computer usual iPad and phone none worked . I have cleared all cache cookies and other advice then thought would send link to my friend and signed in on her phone and the box to purchase back to usual darker blue and submitted order successfully? I logged out and back in and out to mine again and still pale blue and won’t work ? I am at a loss as to why ?

Refunds - can’t get in touch with eBay

hamza_shako — Tue, 02 Jun 2026 20:23:41 GMT

Hi - I returned an item, the seller said they didn’t receive it. I can’t open a request on eBay either… or get in touch with ebay

I got in touch with the seller who was useless, left negative feedback, then they said they’ll refund me if I change it to positive, which I did. And then radio silence from them.

Grateful for any help here - getting in touch with eBay is the hardest part!

Item removed for policy

iauk_k7xskqc8s — Tue, 02 Jun 2026 19:02:39 GMT

I bought an item on the 19th of may it hasn't turned up, now when I try to find it, it says this has been removed for a policy violation. The sender has shut down. How do I get my money back. It's nuts eBay shuts it down then I have to wait, what are we paying insurance for

VAT in the UK

sea-breeze-designs — Tue, 02 Jun 2026 18:33:54 GMT

I am a private seller and wondered why my customers are being charged VAT who also live in the UK?

100% Seller Feedback

petesohi — Tue, 02 Jun 2026 18:30:37 GMT

Hi all,

For a few items I noticed that sellers were listed as having 100% seller feedback. "Great!" I thought. Upon closer inspection it seems that they have no feedback at all. See example image. (This is just one seller profile of many I've seen in this situation.)

Even if eBay has flipped the model to provide an artifically inflated positive spin by awarding all sellers this glowing 100% feedback label at the outset and they lose it incrementally with each negative bit of feedback, this is at best unforgivably inept and misleading and, at worst, deliberately disingenuous.

How can someone who has no selling history at all be described as having 100% feedback when they evidently they have zero feedback?

Since eBay has hacked all customer service lines and support by actual human beings, perhaps some from the community can help. Does anyone from eBay even check these forum posts?

Thank you.

Am I Worrying too soon.

pabra-7179 — Tue, 02 Jun 2026 19:06:35 GMT

I purcased item a couple of days ago with a delivery estimate of the 4th and 6th of june.

The seller has zero feedback and sold 22 of the same item i purchased in a short space of time.

I have tried to contact the seller but have had no reply from them.

I have also emailed the given contact details and nothing off them either.

Am i worrying for nothing. I just feel something is off.