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'Sausages'. Do carry on.:-)

Seller not paying for the parts/fees to repair item

Hi all So I brought my son a used bike in January for his birthday in February, when I put it together and tested it the gears were a bit out and I asked the seller if they were like that for him, he said he son said no. I called out a bike mechanic ...

buying a pair of speakers

if i buy some spakers and the seller deliverd them but they are faulty does the seller have 2 collect them

Proof of no-receipt

Hi, currently I have open case for a refund of stolen parcel from my doorstep, because postie left it there without agreement with me. I contacted Royal mail and they send me a conformation that they started an investigation. Ebay will refund me if I...

Item delivered to an address identical to mine but 30 miles away

Hi all hoping for some guidance on an unusual INR. I've been ebaying over 20 years and never come across this. I bought a charm for my daughter's bracelet, days later I got an 'item delivered' message from ebay. The item had not been delivered. The s...

post by date

I recently noticed that the eBay postage label on one of my recent orders had a date to post it by. The date is after the EDD and long after the seller's claimed 1 day dispatch. The item arrived a few days after the EDD but before the post by. What i...

Help

Im at my wits end borrowed some one my eBay account and I'm left with the bill my money as nearly all gone I need help struggling with communicating with eBay I need help

Coincidence?

I sold an item, in pristine condition just after Christmas. The buyer requested a refund through EBay stating numerous faults. He returned it and surprise surprise it was perfect. I was a bit annoyed as all he had to do was message me saying he didn'...

Listing for 14500 batteries removed

I have been selling 14500 rechargeable batteries on Ebay for years but have just had the listing removed and sent the following message.What activity didn't follow the policyDue to product safety concerns, the sale of 18650 and 21700 batteries or bat...

Help! - No Click & Collect barcode received, even though item has been delivered to C&C location.

Hi,Does anyone know how I can get ebay to send/resend a delivery notification including the barcode used for Click & Collect? They usually send several reminders if it isn't collected straight away, but I haven't received a single one and therefore c...

Bad feedback left in positive section

Bad feedback back has been left in the positive section. I contacted the buyer and he said he made a big mistake and it was meant for someone else. He said he is very sorry and he not sure how to cancel it ? He want to leave the good positive feedbac...

Packlink

I need to complain regards packlink If we get a complaint we deal withit straight away. Why does it take packlink 30 days to sort out a refund and then get th emonies wrong and then send you an email to say its not packed correctly - when we all know...

Is eBay finished for clothing sellers?!

So I've been selling on eBay for several years now and the last 8 weeks have been dreadful. Utterly dreadful. I am used to doing 4-5K a month in sales and for December I took less than £2000... this month so far I've done £71..... In many years I've ...

Something went wrong and we were not able to generate the label.

Hi, I'm trying to purchase a label and keep getting this error. It does sometimes suggest that the address may be wrong but I've checked with the buyer and it is correct. It charges me but then later cancels so nothing is actually taken from my accou...

Buyers choosing wrong reason for return so they don't have to pay.

Hi, I've had it a few times where buyers have blatantly chosen the wrong reason for return so that they don't have to pay for the return. I have another now where they're not being so brazen (they bought the item and it's not suitable - but it clearl...

Fake item

Hi, I have received a fake item, JBL headphones, I can return them but also want to highlight this to eBay as it is a big waste of my time and efforts.

RETURNS for fashion/clothing retailers (but other categories please chime in)

This post has been on my mind for a while. I'd love an open discussion. My returns rate is currently a shocking 13.8%. It has climbed steadily from 9-10% over the last 3 years. Prior to COVID I had been at under 10% for years. This coincides with a d...

Removal of Vitriolic feedback denied by eBay

I recently sold a video light which the buyer informed me that he had to pay £7 because the parcel didn't have a post office pre-paid label on it yet I have two proof of postings slips when I sent it. I mentioned that I had a similar experience when ...

Bugs Bugs Bugs

Seem to be encountering lots of bugs the past few days.Examples - try to refund excess postage paid to a buyer on the screen where you select a reason it says "Page did not load, lets try that again." Sending a buyer an offer from a message it just c...

Buyers getting not given discounts on items.

HelloIam having some problems understanding why 3 of my last for sales got discounts, without being offered to buyers.I sold an item for 8.99, when its listed for 9,99 and only has automatic discount for 2 or more units, with free shipping. Other sol...

Help needed

I have received a request to return an item. I am trying to send a full return back to them and for them to dispose of the defective item. The error message im getting is shown below. Any ideas?

Request shipping combine

Hi all, recently i ordered 3 different items from a seller,tried messaging several times for a combined shipping and even several times did the request combine shipping but the seller never responds. i cant pay for 3 items individual because its ridi...

How do I get a refund for prepaid labels that are un used

How do I get a refund for prepaid labels that are unused. I got the size wrong and the post office would not accept them

Converting Personal Account to a Business Account

I have been selling on ebay using my Personal account and have a star rating of 59 and have sold over 30 items with 100% rating. I have enjoyed the 80% discount on seller fees which enables me to earn a bit more on the items I have sold. I don't know...

De registration of VAT

We are having a issue with de registration of vat on our eBay account. We have provided the information of deregistration from HMRC. This has been forwarded several times now. E bay are asking for a exemption letter from HMRC which we believe does no...

the problem has been fixed and the item received

continually going down and new updated content non stop!!

Is it just me or is any-one else forever getting the uh-ooh message or other error messages. It's not my end as every other website is working fine, so it appears as usual ebay are updating bits of the site, not a problem at all unless you are a busi...

Why am I getting pressured to change from private seller to buisness

I am disabled, I sell on average less than ten items a month. No set particular item as most surplus to my requirements or I have bought and decided to sell on for a small profit ie a second hand item etc.I haven't had any issues since I came to ebay...

Poor sizing details

Just a heads up to sellers. I see lovely items of clothing for sale but sadly due to a lack of basic information on measurements and fabric I won't risk bidding. I'm a size 12-14 but these days that's not enough information as sizes can vary so much....

Refund & Return

I accidently sent the wrong item to a buyer. they were great about it and sent the item back and I now want to exchange it for the right item. However, I obviously hit the wrong button and it now wants me to produce a refund (which i don't want to do...

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