I'm in need on urgent help.
Sorry this is a bit long winded,
My item a superdry jacket sold Thursday 6 2012 on e-bay. The buyer paid promptly.
Not having much experience is selling cloths etc I decided that I would sent this item with the UPS courier.
This cost me much more than the e-bay postage price but I figured I would be doing my buyer a favour so he could get it quicker and safer etc.
After the courier had picked it up i marked as despached with the tracking number and contacted the buyer to tell them.
I got a reply stating he was away on holiday and would not be back for a week.
At this point I was starting to think there is going to be a problem here as he really should have told me he was away or should not have bidded.
I was right, I got delivery confirmation from UPS told me they had delivered the item and left the package with a neighbour. The problem is they stated the door number of the neighbour was 238B and my buyers door number is 283A. Quite a distance away from his actual next door neighbour.
The packing label was clearly marked 283A.
I of course told my buyer and you can imagine he was not happy at all. Stating he was disgusted it was left with a neighbour he does not know. Well it this is true then I don't blame him.
So what can I do here, If he gets back to me to say the neighbour does not have the package do I have to refund him?
Can I claim compensation from UPS as I can prove that they have delivered to a neighbour quite a distance from my buyer.
Any help would be appreciated